If your circumstances change during the tenancy, you must inform us immediately if the tenancy is managed by us or, alternatively, the landlord if he manages it himself.For example:
- You become a recipient of housing benefits. This may affect the manner in which rent is paid.
- You receive a criminal conviction. This may have an effect upon your landlord’s insurance.
- You change your name by deed poll or marriage.
- You change your email address.
- You change your telephone number.
If you think that we might need to know something, please contact us to discuss.
End of Tenancy
In order for you to bring the tenancy to an end, you will need to serve your landlord with at least 1 month’s written notice and this notice must expire the day before your rent is due. If we manage the tenancy, then this notice needs to be delivered to us.
If you moved in on 15th of the month, then under normal circumstances, your rent due date will be 15th of each month and, therefore, your notice must expire on 14th. It may be that you have agreed that you rent due date is different so that for example your wages are received before your rent is due. Under these circumstances, your rent due date will no longer tie in with the date that you moved in.
It’s a good idea to clarify with us prior to making any plans and actually serving notice.
Please note that if you do not serve notice, your tenancy continues. You cannot simply turn up at the end of the fixed period and hand your keys back. You are always obliged to serve notice.
Occasionally, a landlord will serve notice on you. If this is the case, it will usually also expire the day before your rent is due, but he will have to serve you with 2 months’ notice. Whilst you are obliged to stay until the end of the notice period, very often a landlord will take a sympathetic view on your circumstances and it may be that he will agree to you leaving early. Speak with us if we manage the tenancy and we will try and negotiate a mutually acceptable date for ending your tenancy.
You will be issued with check-out guidelines which will serve as a reminder of your obligations to return the property in inventory condition (allowances will be made for fair wear and tear). In short:
- Ensure that the property is cleaned thoroughly.
- Pay particular regard to ovens, hobs, extractors, w.c’s, shower cubicles and baths.
- Remove all your belongings.
- Return all the landlord’s belongings to where they were when the inventory was drawn up.
- Leave rubbish only in wheelie-bins and ensure that only recycling is in the recycling bin.
- Leave the garden in good order. Mow the lawns, trim hedges, weed borders etc.
- If you have kept a pet, ensure that the garden is clear of pet faeces.
- If you have kept a pet, then carpets and soft-furnishings will need to be treated for fleas.
- Leave fridge and freezer doors open having cleaned and turned them off.
- Turn off immersion heaters.
- Leave the property secure. Lock all doors and windows.
- Return all keys and security devices to our offices.
- Make arrangements for the re-direction of your mail.
A formal check-out will be conducted by one of our team and you will be invited to attend.
Once the tenancy has formally ended and you have handed keys back, you will not be able to return to the property.
A copy of the check-out report will be sent to both you and your landlord. You will also receive a spreadsheet detailing any possible costs or claims against your deposit.
If you agree to any deductions, then the balance of your deposit will be returned to you and we will take care of any issues (generally cleaning) that may be required. You will not be expected to assist in this regard.
In the event that you disagree with any proposed deductions and we are unable to arrive at a satisfactory agreement, then the claim will dealt with by The DPS Alternative Dispute Resolution service. So far as they are concerned, the deposit is yours and the onus of proving any deduction lies with the landlord. The uncontested portion of the deposit will be returned whilst the deal with the claim.
They will require evidence and on the landlord’s behalf, we will submit: the tenancy agreement which outlines your obligations to return the property in good order, the inventory which describes the original condition, the check-out report which shows how the property was left, together with invoices or estimates for any works required.
This process can take a number of weeks to complete, but in our experience, it is a transparent and fair system and prevents a landlord from making unfair deductions from your deposit.
Please bear in mind that throughout this process, we are acting on your landlord’s instructions. We will always encourage a landlord to attempt to deduct only what is appropriate, but we are obliged to work to his instructions.