Why use Belvoir Hemel Hempstead?

At Belvoir Lettings we focus on our core principles of being professional, being a specialist and delivering exceptional customer service - these form the cornerstone of our business.

In an unregulated industry Belvoir Lettings Hemel Hempstead is a member of a number of regulatory bodies which have strict codes of practice, to ensure that both Landlord and Tenant have peace of mind. These include:

The National Approved Letting Scheme www.nalscheme.co.uk

This is an independent licensing scheme for the accreditation and registration of professional letting agencies. NALS members must agree to:

  • Meet defined standards of Customer Service
  • Be part of a Client Money Protection Scheme
  • Have a written Customer Complaints Procedure offering independent redress through an ombudsman
  • Have current Professional Indemnity Insurance
  • Have a designated client bank account

These requirements, and service standards, provide protection and security for both the Tenant and the Landlord.

Belvoir Letting Hemel Hempstead complies with all the above criteria.

Client Money Protection

Client Money Protection is insurance which protects the money of landlords and tenants against theft or misappropriation by the letting agent whilst it is in their custody or control. This is typically rent or monies held to pay for repairs/maintenance or other necessary payments. Belvoir Lettings Hemel Hempstead is covered by this insurance through our membership of NALS and we fully comply with all the regulations regarding client accounts.

The Property Ombudsman (TPO) www.tpos.co.uk

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes arising from letting properties. Belvoir Lettings Hemel Hempstead is a fully signed-up member of The Property Ombudsman.

The Deposit Protection Service (DPS) www.depositprotection.com

The DPS will safeguard the tenant's deposit throughout the period of the tenancy and repay the funds to the appropriate parties. All funds are ring fenced and held in accordance with client money regulation. All deposits are repaid on receipt of a jointly authenticated repayment instruction.

All of the deposits taken by Belvoir Lettings Hemel Hempstead are held by the DPS and we ensure that all parties are given the correct information and legal documentation.

SAFE Agent www.safeagents.co.uk

SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes. Belvoir Lettings Hemel Hempstead are members of SAFE ensuring that both their landlords and tenants know that their money is held completely separate from the operating funds of the firm.

If you would like a free appraisal of your property, have any questions on any aspect of letting property, or you are looking for advice on Buy-to-Let, please contact us on 01442248636 or email us at hemel.hempstead@belvoir.co.uk

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