| _gid | Google Analytics anonymous ID for our usage tracking | Yomdel (Live Chat) | yes |
| referrer | How the user got to the website. Information is presented to chat operator to assist during the chat | Yomdel (Live Chat) | yes |
| _ga | Google Analytics anonymous ID for Live Chat usage tracking | Yomdel (Live Chat) | yes |
| __lc.visitor_id.XXXX | An anonymous Chat ID so Yomdel can track number of chats on their internal reporting system, or if the chat visitor has been banned, to not show them the chat window. | Yomdel (Live Chat) | yes |
| landing_page | Shows a link to the Yomdel Privacy Policy | Yomdel (Live Chat) | no |
| amplitude_idlivechatinc.com | Used for metrics and analytics tracking on the amplitude platform. | Yomdel (Live Chat) | no |
| __livechat | Provides the parameters for the Yomdel script to handle configuration for customers, (i.e., show invitation, eye catcher, etc). | Yomdel (Live Chat) | yes |
| __livechat_lastvisit | Contains details of if/when the visitor last came to the site. | Yomdel (Live Chat) | yes |
| message_text | Used to send a visitor a message related to the license used by the website. If for example the licence to use the service has expired/no longer valid. | Yomdel (Live Chat) | no |
| main_window_timestamp_XXX | Used to keep an accurate time stamp for the user’s computer so that the times are accurately reported on screen and in the Yomdel reports for each question/reply over the course of the interaction. Is primarily used to handle time zones. | Yomdel (Live Chat) | yes |
| notification[status_ping] | Used to keep an active connection between the website and the Yomdel chat servers alive, so that they are alerted of a visitor chatting immediately | Yomdel (Live Chat) | yes |
| recent_window | Keeps anonymous log of the window that was most recently used for chat interaction, in case a user has multiple tabs open with several different chat windows to the same operator. | Yomdel (Live Chat) | yes |
| __lc_vv | Identifies the version of the licence used on website | Yomdel (Live Chat) | yes |
| 3rdparty | Is used by licensing server to authorise the licence used by the website domain, so that the service works as expected. | Yomdel (Live Chat) | yes |
| lc_window_state | Tells the Yomdel script what state to load the chat window in, minimised or opened. | Yomdel (Live Chat) | yes |
| lc_invitation_opened | Tells the Yomdel script to handle the eye catcher, as opened or hidden. | Yomdel (Live Chat) | yes |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | Hotjar | yes |
| _hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | Hotjar | yes |
| _hjMinimizedPolls | This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | Hotjar | yes |
| _hjDoneTestersWidgets | This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | Hotjar | yes |
| _hjMinimizedTestersWidgets | This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | Hotjar | yes |
| _hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | Hotjar | yes |