As a landlord, you want stability, and you want to be confident in the knowledge that good contract holders are going to stay and the rent will continue coming in.
Here, we look at how landlords can keep their contract holders happy – and why it is so important. Belvoir Swansea, Mumbles & Sketty is host to expert teams of letting agents. We work hard with local Swansea landlords to help them to keep their contract holders happy. Here at Belvoir Swansea, Mumbles & Sketty we offer a full range of landlord and property management services. We are experts in our field, with a proven track record of delivering our award-winning Let Only and Fully Managed Services to Swansea Landlords since opening in 2010. You can find out more about our landlord and property management services here.
Happy Contract Holders Equals A Happy Landlord
There are many reasons people become landlords. They might have some money to invest perhaps, or they might have inherited a property. What’s true of every landlord though is that they want stability. They want to know that their investment is safe and that a paying contract holder is staying put. That’s what being a happy landlord is about.
If a contract holder wants to move out, it causes hassle for the landlord.
- They have to find a new contract.
- They have to get updated safety checks carried out.
- Maintenance costs or cleaning costs may come in.
- Time is needed to check on properties.
That’s why being a happy landlord is important, and it’s why keeping a contract holder happy is crucial.
What’s A Happy Contract Holder?
That’s a good question. A happy contract holder is someone who will want to stay in the rented accommodation long-term. But contract holders are all different, and so what makes one happy may not make another happy. As a landlord – all you can do is your utmost to ensure a good relationship between you and your contract holder.
Here’s how to keep your contract holder happy!
Be responsive
If a contract holder has a problem, and they let you know about it, respond. Not just to their message, but to the actual issue itself. If you say you’ll get round to a problem within a set time, ensure that you do. Solve the problem. In doing so you’ll also be looking after your investment by sorting issues out before they become big problems.
Be flexible
Things happen. So if a contract holder comes to you and says they have a problem, perhaps with rent payments, be prepared to be flexible. Work out a solution that means payment is perhaps deferred or delayed.
- Create a payment plan.
- Offer a short rental holiday.
- Agree timescales and get everything in writing.
Be respectful
There are rules for landlords when it comes to visiting properties and checking up on things. But, we say as a general rule, a contract holder’s house is their home and you should treat it as such. You should not simply arrive unannounced. Your contract holders want to get on with living their own lives with privacy and don’t want to worry about their landlord checking up on them all the time.
Be truthful
The tenancy agreement should be clear, particularly about rights and responsibilities. This sets things out on the right footing should anything happen during the tenancy. If a contract holder is unsure about the future of the property they live in, they may be nervous. Don’t go idly talking about selling up or increasing the rent, even if you are considering it. Be truthful about things.
Be friendly
We’re not talking about popping in for cups of tea or going out for a beer. But, check in on your contract holder sporadically (and by appointment) to make sure all is OK. If you know someone has an issue of some kind, ask if they are all right. If a contract holder thinks you are looking out for them, they are more likely to be happy, look after the property, and importantly stay – keeping you happy.
Landlord And Property Management Services For Swansea Landlords
These are just a few pointers for you. Here at Belvoir Swansea Mumbles & Sketty we work with a number of landlords in the Swansea area and we will be more than happy to share our thoughts with you. Get in touch to find out more about how to make your contract holders happy and how we can help with our landlord and property management services.
Call us on 01792461929 or email swansea@belvoir.co.uk.
