Contact us today

Please enter your first name.
Please enter your surname.
Please enter your telephone number.
Please enter a valid email address.
Please provide some details about your enquiry.

Wrexham Branch - Tenant Information

Tenants Information

Tenant Charges for Tenancies commencing after 1st September 2019

In addition to paying the rent, you may also be required to make the following payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019

Before the tenancy starts (payable to Belvoir Wrexham ‘the Agent’)

Holding Deposit Payment-Any applicant wishing to take a property will be required to pay a Holding Deposit of up to one week’s rent (calculated at RentPCM / 4.35), to secure the Property. These funds are held securely in a Client Account and repaid to the Applicant in the event that their application has been unsuccessful, or may be retained by the Agent in the event that the applicant fails references or withdraws from the tenancy. Please refer to our Terms on Refunding Holding Deposits.

In the event that the application has been successful then both Applicant and the Agent will confirm in writing of the intention for the Holding Deposit to be held by the Agent and put against the first months’ rent at the start of the Tenancy.

Security Deposit: Equivalent of 6 weeks rent

And an additional Pet Security Deposit of £100 for each pet agreed to be on the Tenancy (pre-agreed at application stage)

During the tenancy (payable to the Agent)

Payments in Default - payment for a breach of the tenancy agreement as prescribed in the Tenancy Agreement - These may include reasonable costs or losses incurred for loss of keys, security devices, missed appointments, wilful or negligent damage to property, emergency call out fees caused by Tenant’s actions or early termination.

Missed pre-arranged appointments (with a Belvoir Representative or a Contractor) 

Belvoir Representative - £25 including VAT

Contractor – Variable and within reason                    

Management of Rent Arrears

6% per annum from the date the rent was due up until the date the rent is paid.

Avoidable/Purposeful damage to the Property

£20 per letter (including VAT)

Replacement Lost Keys or Access cards

£20 (including VAT) & the cost of the keys

Letter to Tenant to bring to their attention a contract breach

£20 per letter (including VAT)

Terminating a Fixed Term Tenancy early

Tenant to pay the cost of the Landlord’s relet fee minimum of £420 including VAT, plus the inventory fee (this will vary according to size)

During the tenancy if permitted and applicable

Utilities – gas (or other fuel), electricity, water and sewerage, Green Deal payments


Communications – telephone, internet and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence
Council Tax (if payable by the tenant to the billing authority)

Tenant Protection

Belvoir Wrexham is a member of SafeAgent which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme. You can find out more details on our website or by contacting us directly. To view our certificate, please click here.