Information for tenants in Cardiff & Pontypridd

In addition to paying the rent, you may also be required to make the following payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019

All charges include VAT

Before the tenancy starts (payable to Belvoir Cardiff (“The Agent”)

Deposit: 6 Weeks Rent

During the tenancy (payable to the Agent)

Payment for a breach of the tenancy agreement up to the prescribed limit

Payment for the costs of replacing misplaced keys / security device. Arranging for a contractor to arrange new keys to be cut and delivered to a tenant £30 plus key cutting cost. Tenants have the option, during working hours, to obtain new keys cuts themselves and thereby avoid any charges except the cost to cut the keys.

Missed Appointments. Such as arranging with a tenant for a periodic inspection or a contractor to carry out remedial work at a property, and a tenant subsequently refusing entry, or not being home to allow entry (after previously arranging to be at the property), resulting in charges to the landlord. A charge of £30 will be made for a contractor missed appointment or a Belvoir missed appointment.

Fees incurred as a result of someone attending the tenant’s property at the request of a tenant, such as a locksmith or glazier, when the problem had been caused by the tenant in the first place, (such as a window broken by tenant or keys locked inside a property). This will be charged at the pro rata hourly rate of the contractor for the amount of time taken to attend the property plus the cost of the item.

Payment for the late payment of rent.

During the tenancy if permitted and applicable

  • Utilities – gas, electricity, water and sewerage
  • Communications – telephone and broadband
  • Installation of cable/satellite
  • Subscription to cable/satellite supplier
  • Television licence
  • Council Tax

Other permitted payments

Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement.

Company referencing – £360.00.

Tenant Protection

Belvoir Cardiff is a member of Safeagent which is a client money protection scheme. To view our certificate, please see below.

Belvoir Cardiff is a member of The Property Ombudsman, which is a redress scheme.

You can find out more details on our website or by contacting us directly.

CMP Certificate

CMP Certificate

Contact the Cardiff and Pontypridd team

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