Maintenance and Repairs

We understand that maintenance is crucial for a safe and comfortable living experience. To ensure efficiency and clarity, here’s a breakdown of our typical maintenance process:

1. Report the Issue: As soon as you notice any problem, big or small, let us know immediately through our dedicated reporting channels.
2. Assessment: Once reported, we will assess the nature of the problem and determine the necessary steps to rectify it.
3. Assign a Professional: We collaborate with experienced and trusted professionals who will be dispatched to your property.
4. Resolution: The professional will address and resolve the issue. Should any follow-ups be required, rest assured we will keep you informed every step of the way.
5. Feedback: After the repair is complete, we’d appreciate your feedback to ensure you’re satisfied with the service and the problem is fully resolved.

We can’t emphasise enough how crucial it is to report any necessary repairs as soon as you notice them. Delaying could:

• Exacerbate the problem, making it more expensive and complicated to fix.
• Pose potential health and safety risks.
• Compromise your quality of living.

Don’t forget, you’re never “bothering” us with your reports. In fact, by notifying us promptly, you’re helping ensure the longevity and quality of the property, benefiting both you and future tenants. Our dedicated team is always here to assist and address your concerns.

While we handle the major maintenance and structural repairs, certain responsibilities lie with our tenants:

1. Garden Maintenance: If your property has a garden or outdoor space, it’s the tenant’s responsibility to ensure it remains tidy and well-maintained. Regular tasks may include mowing the lawn, trimming bushes, and ensuring the space is free from rubbish, debris and weeds.
2. Damage Caused by Tenants: Accidents happen, and we understand that. However, if damages occur due to negligence or misuse, it’s the tenant’s responsibility to report and cover the costs of repairs. This ensures that the property remains in the best possible condition for you and future tenants.
3. General Upkeep: Basic upkeep tasks such as changing light bulbs and smoke alarm/CO₂ alarm batteries, ensuring the property remains clean, and preventing mould by ventilating rooms are responsibilities typically shouldered by tenants.