Information for tenants in Stratford upon Avon

Tenant Fees post 1st June 2019

In addition to paying the rent, you may also be required to make the following payments permitted under the Tenant Fees Act 2019.

Before the tenancy starts

(payable to BELVOIR ‘the Agent’)

The rent

A refundable Holding Deposit ( to reserve a property) 1 week’s rent
This Holding deposit can legally be retained if the tenant provides false or misleading information, if they fail a Right to Rent Check, if the tenants(s) withdraw from the proposed agreement ( decide not to let for whatever reason) or fail to take all reasonable steps to enter an agreement  ( ie: responding to reasonable requests for information required to progress the agreement) when the agent has done so.

Tenancy Deposit: Capped at 5 week’s rent where the annual rent is less than £50,000 per annum or six weeks rent where the total annual rent is £50,000 or above.

Payments to change the tenancy when requested by the tenant, capped at £50 including VAT.
Payments associated with early termination of the tenancy, when requested by the tenant.

During the tenancy

(payable to BELVOIR)

Payment of interest for the late payment of rent ( more than 14 days overdue) at a rate in line with the Bank of England’s annual percentage rate ( this must not exceed 3% above the Bank of England’s rate) for each day that the payment is outstanding.

Lost keys / security devices – there will be a charge for the cost of key / security device replacement plus any reasonable costs incurred by the agent

  • Utilities – gas, electricity, water and sewerage
  • Communications – telephone and broadband
  • Installation of cable/satellite
  • Subscription to cable/satellite supplier
  • Television licence
  • Council Tax

Other permitted payments

Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landlord agrees they can be made, up to the permitted limits.

Tenant Protection

BELVOIR is a member of Propertymark ( ) which is a client money protection scheme, and also a member of The Property Ombudsman ( ) which is a redress scheme. You can find out more details on our website or by contacting us directly.


We Hold Client Money Protection through Propertymark.

CMP Certificate

Contact the Stratford-Upon-Avon team

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