Tenant info

If your property is managed by us, you can use this area of our website to report maintenance and repair issues. To enable us to resolve maintenance issues quickly and effectively, please use our online reporting system. Please provide as much information as possible along with any photos which will help us identify the problem and therefore send out the appropriate contractor.


The rental market is fast moving. So, when a good property comes onto the market there can be a rush to view and offers are often made immediately. You could miss out if you can’t make yourself available within 24 hours of an agent contacting you.

When you agree to rent a property you’ll be expected to a pay a security deposit and the first month’s rent. Make sure you deal with an agent that works with an approved tenancy deposit holding scheme – and that they pass on the details to you.

All estate agents need to conduct security checks on behalf of your landlord. Make sure you have employer and other references lined up and ready to go.

Don’t forget that you’ll have to cope with other administration fees – like drawing up the tenancy agreement, and at the end of your tenancy, the inventory check-out.

Once in, make sure that if something goes wrong in the property you know who to get in touch with. Remember to arrange insurance cover for your furnishings and personal property – the landlord is not responsible for this.

When it comes to moving out, chances are you’ll need to arrange for the property to be professionally cleaned. And it goes without saying you should leave the property in tip-top condition, otherwise you risk losing part, or all of your deposit.

Assured Shorthold Tenancies (ASTs) Tenant Fees

Holding Deposit: One week’s rent. (This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year): Five weeks’ rent. (This covers damages or defaults on the part of the tenant during the tenancy)

Security Deposit (per tenancy. Rent of £50,000 or over per year): Six weeks’ rent. (This covers damages or defaults on the part of the tenant during the tenancy)

Unpaid Rent: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s): Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract £50 (inc. VAT) per agreed variation. (To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents)

Change of Sharer £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. (To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client Money Protection (CMP): Propertymark

Redress scheme: The Property Ombudsman

CMP Certificate

As an agency we have client money protection, this is not at the moment a legal requirement but as a reputable agent we feel its good practice. We are a member of the Propertymark protection scheme

CMP Certificate

Contact the Pangbourne team

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