Complaints procedure for landlords and tenants in Thirsk

As an agent signed up with SafeAgent, we aim to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

  • If you believe you have, or may have, a grievance ourselves, please write a letter outlining your grievance FAO Anthony Garbutt – 9 Bridge Street, Thirsk, YO7 1AD.
  • Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 14 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date
  • Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to the Property Redress Scheme who are an independent organisation.

Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood, WD6 1JH

Contact the Thirsk team

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