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Pop in and see us...
Our normal opening hours are:
Monday to Thursday - 9:00am to 5:30pm
Friday - 9.00am to 5.00pm
Saturday - 9.00am to 1.00pm
Sunday - Closed
Tenant Questions Answered
Whilst the tenant ultimately has a contractual relationship with the landlord and not the agent, Belvoir Aldershot takes seriously its relationship with the tenant.
The tenant is always dealt with courteously and Belvoir goes to great lengths to ensure that the tenant is made fully aware of his responsibilities and liabilities.
Recognising that the rent paid by tenants often represents a significant sum of money, Belvoir Aldershot realises that the tenant has expectations, especially with regard to the state of a property at check-in, the speed of response to maintenance issues etc.
Rest assured, Belvoir Aldershot offers everything that a tenant would fairly expect of a professional agent, and in a number of significant areas, it offers more.
Below are some Frequently Asked Questions to help you on your way to a new home with Belvoir!
How do I book a viewing?
Obviously with the internet being the easiest way for you to search for properties a tenant can make enquiries via email through all the main portals or our website 24 hours a day, 7 days a week.
We will always respond within a working day to these emails, and ideally do so by phone, so we can talk through your requirements and understand whether a particular property is right for you.
So given a choice, if you can, please phone us during office hours, we are a friendly bunch and will be able to act on your requests and answer questions quicker.
Please note if your viewing is booked for a different day, we will call you on the day of the viewing to reconfirm you can still make it and that you have directions.
How do I secure a property?
Although occassionally circumstances dictate a different method, we always ensure everyone is treated fairly and will put your verbal offer to the Landlord with the rental amount, move in date, length of tenancy and bit of info on you and your circumstances.
Once this is verbally agreed, we will ask you to pay the fee for checking out your references (see Tenant Fees Page) which then secures the property for you and we will take it off the market, giving you peace of mind that, assuming referencing is passed, you will be assured of moving into the property.
Please note: If you pull out after this, you could be liable to lose some or all of your money. However, we treat you fairly and would refund as much of the money as possible, less any genuine losses or costs incurred by the landlord or ourselves through your withdrawal. On the other side, you are protected too, as the Landlord would be liable for any costs you incurred if he or she withdrew without good reason and you would get your money back in full.
What is required to pass referencing?
Each tenant will need to provide photo ID, 2 x proof of address and a satisfactory pass on a credit check.
We also now have to perform a right to rent check on each tenant, which ensures that they have the right to rent a property in the UK.
In addition to this we will require proof of income either via your employer or accountant if self-employed. Overall Gross income should be 3 times the monthly rent.
There are times when a guarantor is required, most commonly for students but also if credit checks are poor or income is insufficient. A guarantor must be 24 years old, be a UK resident and earn 3.6 times the monthly rent. The guarantor will also need a good credit history and thus will be referenced in full too.
If you can't supply a suitable guarantor then you may be asked to pay the rent for the full fixed term in advance, and you will need to show where this money has come from.
What are the costs involved in moving?
At Belvoir Aldershot we believe in keeping charges to tenants competitive, fair and transparent. We don't believe in hidden fees. Every tenancy is different but below is the most common scenario:
Each tenant and guarantor will need to pay an admin / referencing charge, details of which are found on our Tenant Fees page. This fee is to cover our costs and time seeking the references, paperwork and any other checks we have to do by law.
The other funds you will need prior to move in will be your deposit (usually 1.5 times the rent) and the balance of the first month's rent.
That's it! On properties where we manage the tenancy, there is a charge for the check in which, combined with your inventory will give you peace of mind that your deposit will be returned fairly as the condition of the property is recorded at the start and end of your tenancy.
You can find the current fees on our TENANT FEES PAGE
Having selected a property we will initially email you for some questions that we need to get you set up, and you will also need to fill out an application form - this will be emailed to you to complete online by our referencing company, Let Alliance (a paper application form can be requested if you do not have computer access). An application fee is payable and this will ensure that the property is advertised as Let Agreed and held for you while references are carried out. (This is the Administration fee detailed on our Tenant Fees Page)
Belvoir will take references on behalf of the landlord. This includes credit history checks, along with employer and former landlord checks. In some circumstances, where a person feels they may not pass the references for reasons such as low income to rent ratio, a guarantor can be used or the rent may be paid in advance. Always ask us if you are worried, as there is usually a way around such situations and it’s easiest if mentioned at the start.
Rents are payable on a calendar monthly basis, in advance, by standing order. The first month's rent is to be paid in cleared funds, on the day before you sign your tenancy agreement.
A deposit equivalent to six weeks rent is also taken to cover any breakages, dilapidations or deductions which may occur during the tenancy. The deposit will be held by a third party, The Deposit Protection Service, for the duration of the tenancy and will be returned at the end of the tenancy following check out.
If you have any other questions, please call us on 01252 328384