Belvoir Macclesfield’s customer service brings yet more award success.
Belvoir Lettings is incredibly pleased to announce that six Belvoir offices, including Belvoir Macclesfield, have won top awards at the ESTAS 2013. In addition, the Belvoir network won the coveted Gold Award for Large Lettings Chain in the first year it has ever entered as a national chain.
The prestigious Estate & Letting Agent Awards (ESTAs) 2013 took place recently, hosted by Phil Spencer, the TV property expert at a ceremony at the Hilton Park Lane London attended by 600 of the UK’s top estate and letting agents and suppliers to the industry.
“We are absolutely delighted and very honoured that Belvoir won Gold for Large Lettings Chain and that we were the only agent with six regional awards,” said Dorian Gonsalves, CEO of Belvoir.
“Many congratulations to Rosemary and Andrew Millican of Belvoir Macclesfield who won Bronze for the North West region. Both Andrew & Rosemary were also shortlisted for individual awards at the ESTAs for their contribution to customer service.
“ESTAs are awarded based on feedback from customers. As a group Belvoir achieved hundreds and hundreds of online reviews from our customers – and the feedback has been absolutely amazing. For so many people to have taken the time to talk about Belvoir’s great customer service is very gratifying.”
“Good customer service is one of Belvoir’s core principles, so winning an award that is based on customer service across the group reflects the hard work that all our offices have put in to deliver the very best in customer service,” said Dorian.
Andrew Millican, of Belvoir Macclesfield said, “We are really grateful that our Landlords have voted us one of the Top Three Letting agents in the whole of the North West. The standard of the awards is incredibly high and to come out with a top award is a huge achievement which reflects on the hard work put in by the whole of our team. “
Rosemary said “The ESTAs are regarded is the most important Lettings industry award. It was great to win a top award and fantastic that the Belvoir network was awarded GOLD for Best Large Lettings Chain. Our landlord’s can be assured that we really do deliver what we promise and that not all agents are the same.”
This success follows on from Belvoir Macclesfield receiving the GOLD AWARD for BEST CUSTOMER SERVICE out of 150 offices in the Belvoir network at the recent Belvoir National Franchise awards.