Belvoir Macclesfield is delighted to have been awarded Gold for the BEST LETTING AGENT in this region (which covers Cheshire, Greater Manchester and Liverpool) . The award recognises the outstanding customer service agents have given to its clients and is the largest and longest running award scheme in the UK residential property industry.
THE ESTAS determines the best estate & letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. This years’ competition saw 32,000 surveys completed by agents customers.
Agents were shortlisted in 18 regions around the country. The regional and national winners were announced by Phil Spencer, the TV Property expert at the 11th annual ESTAS ceremony at the Hilton Park Lane 9th May.
Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.
Simon Brown, organiser of The ESTAS says “It is client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself”.