Our Privacy Promise
We are committed to protecting and respecting your personal information and
This Policy explains when and why we collect personal information about you.
We may change this Policy from time to time. It is your responsibility to check
amendments made to it.
Any questions regarding this Policy and our privacy practices should be sent
by email to firstname.lastname@example.org or by writing to Penlea Ltd, 122 Melton
Road, Nottingham, NG2 6EP.
Covid -19 temporary measures
During the Covid-19 crisis we may be collecting increased data at an earlier
point to reduce the amount of physical viewings and/or valuations. This data
is being kept securely in line with this policy and will only be held for as long
as it is required for the purpose intended. We may temporarily be holding
health details which you have informed us of and we confirm that these are
held securely and only shared with those employees, contractors or
connected third parties as necessary for the required purpose. These are
destroyed in line with this policy as soon as their required purpose ends.
We confirm that employees working from home during this crisis have been
trained in following the procedures outlined in this policy to protect your
Who are we?
We are Penlea Ltd, trading as Belvoir West Bridgford, a company registered in
England with company number 04895977. We are a franchisee of the Belvoir
Property Management Group Ltd of which the ultimate parent company is
Belvoir Group plc.
How do we collect information from you?
We obtain information about you when you use our website, when you provide
it to us or to our franchisor or, occasionally, from third parties.
What type of information do we collect?
The personal information we collect includes your name, email address,
telephone number and property address when you register for a viewing,
register for property alerts, request a valuation or lettings consultation, book a
mortgage appointment or submit an enquiry.
We may also obtain:-
- details included on any enquiry form you submit in relation to property
insurance, life, critical illness or income protection, solicitors or
- cookie data which relates to your use of our website as to which see our
- data sent from your browser to our server which may include:
othe time, date and duration of your visit to our website;
- othe site from which you have come (the referral URL);
- othe pages visited on our website.
If you make a payment to us your payment details may be collected by our
third party payment processors, who specialise in the secure online capture
and processing of such transactions and with whom we have a processing
We may also collect information from you in connection with a service or
product provided to you by us, third parties with whom we have entered into
agreements to provide such services or products or which we are required to
collect by law, for instance for money laundering checks, including personal
information such as:
- your marital status, date of birth, nationality and tax status when you
enter into a residential sales or lettings agreement with us;
- financial or other identifiers including your bank account details, tax
URN number and income/expenditure details where we manage a
financial transaction for you, take payments or make payments to you;
- details of your existing or proposed mortgage arrangements, and
confirmation of how long you have owned the property;
- proof that you have sufficient funds to pay any deposit and/or the
purchase price required for a property transaction;
- evidence of the source of funds you will be using to buy a property,
including, for example, a copy of your bank statement or an agreement
in principle from your mortgage provider;
- evidence that you have the right to let a property where you are a
- details of any mortgage, insurance or other contract relating to a
property you wish to let;
- details relating to your property including photographs, floor plans,
energy performance certificate ratings/home reports, property
description, survey results and inventories when you engage us to
market a property for you either for sale or rental;
- your move in and move out dates, utilities information, deposit paid and
debts owed in relation to a property and reference information.
How is your information used?
We, may use your information:
- to carry out your, our obligations arising from any contracts entered into
by you, or us or which it is contemplated will be entered into;
- to seek your comments on the services we have provided;
- to notify you of changes to our services;
- to send you communications which you have requested or that may be
of interest to you;
- to process a job application;
- for administrative and business purposes;
- for advertising and analytical purposes;
- in connection with our legal rights and obligations;
- for certain additional purposes but only with your consent:-
We review our retention periods for personal information on a regular basis.
We will hold your personal information on our systems only for so long as is
necessary for the relevant activity, or as long as is set out in any relevant
contract with you.
Who has access to your information?
We will not sell or provide your information to third parties other than to
information processors with whom we have entered into contracts which
require the information processors to comply in all respects with the
information privacy. We share data to the following types of company for the
Providers of tenant referencing for referencing
Providers of financial advice, insurance and protection products
Providers of conveyancing for conveyancing purposes
Software platforms to facilitate email marketing
Property CRMs in order to manage your data
Website hosting companies for website hosting
Property specialist advisors for specialist advice
Property auction companies for auctioneering services
Telephone answering service and online chat providers
Internal client CRM for client management services
Accountancy software in order to fulfil our contracts for accounting services
Call recording providers for call recordings
Surveyors for surveying purposes
Other Belvoir Group franchisees if you have requested it
Debt recovery firms for debt recovery
Information that other parties to the contracts and or their legal
representatives require, for example on tenancy agreements and sales
Utility companies for the transfer of utilities on a property
Contractors for necessary maintenance and safety certificates
You can choose
You have a choice about whether or not you wish to receive information from
us. If you want to receive communications from us, then you should tick the
relevant boxes on the form on which we collect your personal information.
You have the right to:
- access your personal information and to be informed about its use by us
and/or our franchisees;
- correct your personal information;
- have your personal information deleted;
- restrict the use of your personal information;
- object to the use of your personal information;
- complain to the Information Commissioner’s Office;
- withdraw your consent to the use of your personal information;
- ask for the personal information to be transferred
Accessing your information
The accuracy of your information is important. If the personal information you
have provided to us changes, if you change email address, or any of the other
information we hold, please email us at email@example.com or by writing
to Penlea Ltd, 122 Melton Road, Nottingham, NG2 6EP.
We will ensure that your personal information is held securely.
Some of your “non-sensitive” details (such as your email address) may be
transmitted over the internet and this can never be guaranteed to be 100%
information sent by an organisation to your computer and stored on your hard
drive to allow that website to recognise you when you visit. Cookies collect
statistical information about your browsing actions and patterns and do not
provide you with a better, more personal service. You may switch off cookies.
Please refer to our separate Cookies Policy.
Our and our franchisors’ websites may contain links to other websites which
be responsible for the privacy policies and practices of other sites whether or
not you access them using links from our or our franchisees’ websites.
Transferring your information outside of the UK
The information which you provide to us may be transferred to countries
outside the United Kingdom (“UK”) if any of our servers or our processors’
servers are located outside the UK. Countries outside the UK and countries
within the European Free Trade Area (EFTA”) may not have equivalent
information protection laws to those within the UK. By submitting your
personal information, you are agreeing to this transfer, storing or processing. If
we transfer your information outside of the UK or EFTA in this way, we will
take steps to ensure that appropriate security measures are taken with the
aim of ensuring that your privacy rights continue to be protected as outlined in
Telephone and website recording
We record telephone calls. We may also use web site recording services
which may record mouse clicks, mouse movements, page scrolling and any
text keyed into website forms. Information collected in such a fashion is for our
internal use only. The information collected is used to improve our website
usability and is stored and used for aggregated and statistical reporting.
Review of this policy
We keep this policy under regular review. This policy was last updated 1 Nov
We have CCTV cameras at our premises and in our car park.
We are especially concerned with protecting the privacy of children/minors. If
you are under the age of 18, you must obtain your parent/guardian’s
permission before providing any personal information. When providing
personal information your parent/guardian should be with you to help you
through this process.