Pop in and see us...

Derby East
49 High Street, Chellaston Derby, Derbyshire DE73 6TB
T: 01332 705249 Fax: 01332 705112

Opening Hours

Office Opening Time

Monday - Friday 9.30 - 4.30

Appointments only outside of these times.

Complaints Procedure

As a firm accredited by the National Approved Lettings Scheme (NALS), Belvoir Derby East aims to provide the highest standard of service to all landlords and tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed:

If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to:

Miss. Jasmine Clay

Belvoir Derby East

49 High Street Chellaston

Derby DE73 6TB                                                                                          

Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 15 workings days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date. Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to:

Mr Matthew Tucker

Belvoir Derby East

49 High Street

 Chellaston

Derby DE73 6TB

If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation at:              

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury SP1 2BP

 Please Note: There is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint Letter’ you receive is dated.

A copy of these rules can be provided on request.

Email a Friend

Please check you have entered all details correctly