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TRIPLE SUCCESS FOR TELFORD TEAM IN ESTAS INDUSTRY AWARDS 2016
A property lettings specialist in Telford has topped an independent national survey for the best customer service provided to both Landlords and Tenants.
Belvoir Telford, based on Market Street in Wellington has been awarded a Gold award, voted for by Landlords and a Silver award, voted for by Tenants, in the national Estate and Letting Agent awards (ESTAS).
The ESTAS are unique in the property industry since winning results are based entirely on independent feedback provided by both Landlords and Tenants.
The Belvoir team attracted a wide range of positive reviews from clients giving outstanding satisfaction rating from Landlords and Tenants – the highest figures achieved across the West Midlands, Herefordshire, Shropshire and Worcestershire.
Nationally, over 30,000 people completed an in-depth customer satisfaction questionnaire to nominate their most professional and favorite agent. It makes the ESTAS, now in its 13th year, the most influential and authoritative awards scheme of its kind.
In just five years Belvoir Telford owners, Brigadier Simon and Sally Bell, have collected 12 top awards within the national property industry and in addition to this latest Gold and Silver achievement their business was also named ESTAS ‘Best Letting Agent in Shropshire County Awards 2016’ for both Landlords and Tenants sections.
“We are all incredibly proud and thrilled to have been recognised for the third year running in this, the toughest of industry awards, since Landlords and Tenants are really honest and say it as it is. We welcome new Landlords to our business and provide them with up to date compliant industry standards and knowledge.”
TV property guru, Phil Spencer, who presented this year’s awards, said: “For many customers, finding and moving into a new home can be one of the most stressful experiences of their lives.
“It is the job of agents, such as Belvoir’s Telford team, to make the journey as smooth as possible, by guiding them through a detailed and sometimes complex process. It’s great to see the best in the industry being recognised for their efforts.”
Dorian Gonsalves, Managing Director of Belvoir’s nationwide network of over 160 franchised offices, said: “I am incredibly proud of the achievements of Simon, Sally and their team in Telford. There is no greater accolade than to be acknowledged by your customers, for providing really great service and I congratulate them on their success.”
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Belvoir Telford is a SAFEagent.
SAFEagent – is a mark denoting firms that protect landlords and tenants money through a client money protection scheme. Full details of the scope of the scheme can be obtained from the scheme operator. For more information on SAFEagent visit www.safeagents.co.uk
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