Tenant Contact Information

Maintenance Issues – Click Here to report it on FixFlo (Hyperlink: https://belvoir-bury.fixflo.com/issuereport/CreateIssue)

General Enquiries – Call: 0161 764 8525 or Email: [email protected]

Emergencies – To be clear on what is deemed an emergency;

• Major water leaks that results in flooding or no water at all
• No electric with young children
• Gas leaks (please contact National Grid – 0800 111 999 directly)

If you do have an emergency please follow the following steps:

• Call the office on 0161 764 8525
• If no answer – Leave a voicemail with details of the emergency and the best number to call you back on.

Tenant Fees

Holding Deposit

A maximum of 1 weeks rent to secure a rental property.

• The holding deposit will be returned if: the tenancy goes ahead, or it can be used as part payment of the first month’s rental payment.
• The holding deposit will be returned if: the tenancy does not go ahead due to the landlord backing out.
• The holding deposit will not be returned if: the prospective tenant back outs.
• The holding deposit will not be returned if: the prospective tenant fails Right to Rent checks.
• The holding deposit will not be returned if: the prospective tenant has provided false of misleading information.
• The holding deposit will not be returned if: the prospective tenant fails to provide the relevant information/identification for move in within 15 days.

Late Rental Payment Interest

If a tenant is late with their rental maybe the agent is permitted to charge interest of this outstanding balance of up to 3% above the Bank of England base rate.

Other Permitted Fees

Any other permitted payments, not included above, for breaches of contract or under the relevant legislation including contractual damages. These may include reasonable costs or losses incurred for loss of keys, security devices and changes to the tenancy agreement or early termination, if the Landlord agrees they can be made, up to the permitted limits.

Areas

We cover the whole of the Boroughs of Bury, Oldham and beyond. These areas include; Rossendale, Haslingden, Rawtenstall, Edenfield, Ramsbottom, Heywood, Rochdale, Gigg, Redvales, Fishpool, Pimhole, Starling, Elton, Freetown, Heap Bridge, Heady Hill, Callander Square, Fairfield, Fernhill, Chesham, Limefield, Woolfold, Walshaw, Brandlesholme, Tottington, Greenmount, Summerseat, Holcombe Brook, Affetside, Hawkshaw, Hazelhurst, Nangreaves, Stubbins, Shuttleworth, Turn, Birtle, Bamford, Crimble, Pilsworth, Hollins, Unsworth, Blackbridge, Sunnybank, Radcliffe, Chapel Field, Stand, Whitefield, Prestwich and more!