Privacy policy

We are committed to protecting and respecting your personal information and



This Policy explains when and why we collect personal information about you.

We may change this Policy from time to time. It is your responsibility to check

our privacy policy on a regular basis. Your continued use of this website and /

or our services constitutes your acceptance of this Privacy Policy and any

amendments made to it.


Any questions regarding this Policy and our privacy practices should be sent

by email to or by writing to Caplets Ltd, 122

Melton Road, Nottingham, NG2 6EP

Covid -19 temporary measures

During the Covid-19 crisis we may be collecting increased data at an earlier
point to reduce the amount of physical viewings and/or valuations. This data
is being kept securely in line with this policy and will only be held for as long
as it is required for the purpose intended. We may temporarily be holding
health details which you have informed us of and we confirm that these are
held securely and only shared with those employees, contractors or
connected third parties as necessary for the required purpose. These are
destroyed in line with this policy as soon as their required purpose ends.

We confirm that employees working from home during this crisis have been
trained in following the procedures outlined in this policy to protect your
personal data.

Who are we?

We are Caplets Ltd, trading as Belvoir West Bridgford, a company registered

in England with company number 6066346. We are a franchisee of the Belvoir

Property Management Group Ltd of which the ultimate parent company is

Belvoir Group plc.

How do we collect information from you?

We obtain information about you when you use our website, when you provide
it to us or to our franchisor or, occasionally, from third parties.

Our Network

This privacy policy applies to information you provide to us. The franchisor is
also a data controller for some of our data, you can find their privacy policy


What type of information do we collect?

The personal information we collect includes your name, email address,
telephone number and property address when you register for a viewing,
register for property alerts, request a valuation or lettings consultation, book a
mortgage appointment or submit an enquiry.


We may also obtain:-

  • details included on any enquiry form you submit in relation to property
    insurance, life, critical illness or income protection, solicitors or
  • cookie data which relates to your use of our website as to which see our
    separate cookie policy;
  • data sent from your browser to our server which may include:
    othe time, date and duration of your visit to our website;
  • othe site from which you have come (the referral URL);
  • othe pages visited on our website.


If you make a payment to us your payment details may be collected by our
third party payment processors, who specialise in the secure online capture
and processing of such transactions and with whom we have a processing
agreement requiring compliance with this Privacy Policy.

We may also collect information from you in connection with a service or
product provided to you by us, third parties with whom we have entered into
agreements to provide such services or products or which we are required to
collect by law, for instance for money laundering checks, including personal
information such as:

  • your marital status, date of birth, nationality and tax status when you
    enter into a residential sales or lettings agreement with us;
  • financial or other identifiers including your bank account details, tax
    URN number and income/expenditure details where we manage a
    financial transaction for you, take payments or make payments to you;
  • details of your existing or proposed mortgage arrangements, and
    confirmation of how long you have owned the property;
  • proof that you have sufficient funds to pay any deposit and/or the
    purchase price required for a property transaction;
  • evidence of the source of funds you will be using to buy a property,
    including, for example, a copy of your bank statement or an agreement
    in principle from your mortgage provider;
  • evidence that you have the right to let a property where you are a
  • details of any mortgage, insurance or other contract relating to a
    property you wish to let;
  • details relating to your property including photographs, floor plans,
    energy performance certificate ratings/home reports, property
    description, survey results and inventories when you engage us to
    market a property for you either for sale or rental;
  • your move in and move out dates, utilities information, deposit paid and
    debts owed in relation to a property and reference information.

How is your information used?

We, may use your information:

  • to carry out your, our obligations arising from any contracts entered into
    by you, or us or which it is contemplated will be entered into;
  • to seek your comments on the services we have provided;
  • to notify you of changes to our services;
  • to send you communications which you have requested or that may be
    of interest to you;
  • to process a job application;
  • for administrative and business purposes;
  • for advertising and analytical purposes;
  • in connection with our legal rights and obligations;
  • for certain additional purposes but only with your consent:-

We review our retention periods for personal information on a regular basis.
We will hold your personal information on our systems only for so long as is
necessary for the relevant activity, or as long as is set out in any relevant
contract with you.

Who has access to your information?

We will not sell or provide your information to third parties other than to
information processors with whom we have entered into contracts which
require the information processors to comply in all respects with the
requirements of this Privacy Policy and all legal requirements relating to
information privacy. We share data to the following types of company for the
following purposes.

Providers of tenant referencing for referencing

Providers of financial advice, insurance and protection products

Providers of conveyancing for conveyancing purposes

Software platforms to facilitate email marketing

Property CRMs in order to manage your data

Website hosting companies for website hosting

Property specialist advisors for specialist advice


Property auction companies for auctioneering services

Telephone answering service and online chat providers

Internal client CRM for client management services

Lead management services to help us to generate leads

Accountancy software in order to fulfil our contracts for accounting services

Call recording providers for call recordings

Surveyors for surveying purposes

Other Belvoir Group franchisees if you have requested it

Debt recovery firms for debt recovery

Information that other parties to the contracts and or their legal

representatives require, for example on tenancy agreements and sales

Utility companies for the transfer of utilities on a property

Contractors for necessary maintenance and safety certificates

You can choose

You have a choice about whether or not you wish to receive information from
us. If you want to receive communications from us, then you should tick the
relevant boxes on the form on which we collect your personal information.

Your rights

You have the right to:

  • access your personal information and to be informed about its use by us
    and/or our franchisor;
  • correct your personal information;
  • have your personal information deleted;
  • restrict the use of your personal information;
  • object to the use of your personal information;
  • complain to the Information Commissioner’s Office;
  • withdraw your consent to the use of your personal information;
  • ask for the personal information to be transferred

Accessing your information

The accuracy of your information is important. If the personal information you

have provided to us changes, if you change email address, or any of the other

information we hold, please email us at or by

writing to Caplets Ltd, 122 Melton Road, Nottingham, NG2 6EP

Security Measures

We will ensure that your personal information is held securely.

Some of your “non-sensitive” details (such as your email address) may be
transmitted over the internet and this can never be guaranteed to be 100%


Our and our franchisors’ websites use cookies. ‘Cookies’ are small pieces of
information sent by an organisation to your computer and stored on your hard
drive to allow that website to recognise you when you visit. Cookies collect
statistical information about your browsing actions and patterns and do not
identify you as an individual. We use cookies to improve our website and
provide you with a better, more personal service. You may switch off cookies.
Please refer to our separate Cookies Policy.

Other websites

Our and our franchisors’ websites may contain links to other websites which
we do not own but this privacy policy only applies to our website. We cannot
be responsible for the privacy policies and practices of other sites whether or
not you access them using links from our or our franchisees’ websites.

Transferring your information outside of the UK

The information which you provide to us may be transferred to countries
outside the United Kingdom (“UK”) if any of our servers or our processors’
servers are located outside the UK. Countries outside the UK and countries
within the European Free Trade Area (EFTA”) may not have equivalent
information protection laws to those within the UK. By submitting your
personal information, you are agreeing to this transfer, storing or processing. If
we transfer your information outside of the UK or EFTA in this way, we will
take steps to ensure that appropriate security measures are taken with the
aim of ensuring that your privacy rights continue to be protected as outlined in
this Policy.

Telephone and website recording

We record telephone calls. We may also use web site recording services
which may record mouse clicks, mouse movements, page scrolling and any
text keyed into website forms. Information collected in such a fashion is for our
internal use only. The information collected is used to improve our website
usability and is stored and used for aggregated and statistical reporting.

Review of this policy

We keep this policy under regular review. This policy was last updated 1 Nov

Our premises

We have CCTV cameras at our premises and in our car park.


We are especially concerned with protecting the privacy of children/minors. If
you are under the age of 18, you must obtain your parent/guardian’s
permission before providing any personal information. When providing
personal information your parent/guardian should be with you to help you
through this process.