In order to report maintenance and repairs issues, click the link below.
There are a number of reasons to use the reporting APP
All reports made are timed and dated to provide a useful and necessary timeline.
What constitutes an emergency is defined and “good-to-know” response times are provided once a submission has been made.
Some of the functionality of the app appears in different languages, so helping in the clarification of issues with tenants whose first language is not English.
Useful pointers are provided at the time of making the report. Is there power to the appliance? Has the filter been checked? Are the neighbours’ lights also not working? etc. This saves no end of time and will save unnecessary and expensive call-outs by engineers.
Tenants are encouraged to upload images of the issue, to help in the initial diagnosis.
If your job is emailed in it might not get through to the correct email address, we have team members that specifically deal with property each day