Important Advice for Current Tenants
Please be aware that there is no guaranteed out-of-hours emergency repair service unless you have been specifically informed that one is available for your property.
Repairs are classified as either routine or emergency. An emergency is defined as an issue that poses an immediate risk to life or property if not addressed promptly. Should an emergency arise outside normal office hours, including during holiday periods, it must be reported via the FixFlo link provided below. A representative from FixFlo will assess the situation and, if deemed an emergency, arrange for a contractor to attend.
Routine repairs should be reported to us during our standard office hours. For more detailed information about emergencies and boiler issues, please refer to the guidance below.
To submit a maintenance request, please use the link provided:
https://belvoirlincoln.fixflo.com/issuereport/CreateIssue
Repair Notice to Tenants
Please note: You must not authorise any repairs or incur any expenses related to maintenance without the express approval of the agent, except in the case of a genuine emergency as defined in your tenancy agreement.
Any work you or someone on your behalf arranges without prior approval, and not clearly permitted by the tenancy agreement, may not be reimbursed.
Out Of Normal Office House Emergency Enquiries
EMERGENCY REQUESTS
Definition of an Emergency Requiring Immediate Attention
An emergency is any situation where there is a risk to life, health, or serious damage to the property. The initial response will focus on making the situation safe, permanent repairs may follow later.
Examples of emergencies include:
- Complete loss of electrical power
- Dangerous electrical faults (e.g. broken, exposed, or missing fittings that pose an immediate risk – not just faulty appliances)
- Complete loss of gas supply
- Gas leak on the property side of the meter
- Blocked, damaged, or faulty flue on an open fire or gas appliance
- Total loss of space or water heating (between 1 November and 31 March only) especially for vulnerable individuals (e.g. elderly, young children, or those with medical needs)
- Blocked toilet (if it is the only one in the property), blocked soil stack, or foul drain
- Significant water leak from a supply pipe, heating pipe, tank, or cistern
- Securing the property following a break-in, e.g. damaged doors or broken windows
- Loss of heating or hot water in accommodation specifically for the elderly
