We are bursting with pride and excitement to announce our incredible success at the prestigious ESTAS Customer Service Awards 2025!
The awards, often dubbed the “Oscars of the property industry,” were announced this past Friday by the country’s favourite TV property presenter, Phil Spencer, at a glittering ceremony at the Grosvenor House in London.
Based entirely on the honest, verified feedback and reviews from our own landlords and tenants, Belvoir Grantham walked away with THREE coveted accolades:
Our Winning Trophies
- Best in Postcode NG31 (Lettings) – Awarded in May 2025
- Best in County Lincolnshire (Lettings – Landlords & Tenants) – Awarded at the Grosvenor Hotel!
- Bronze – East Midlands (Landlords Award – Derbys, Lincs, Notts) – Awarded at the Grosvenor Hotel!
Winning these awards is the highest possible form of recognition because they are a direct testament to the effort and commitment of our entire team, as judged by the people who matter most: you, our clients.
Awards Based on Real Customer Voices
The ESTAS Customer Service Awards are powered by their own customer review platform, calculating results from over 300,000 customer review ratings this year. This means the awards truly reflect the quality of service experienced by people who have completed the entire moving or letting journey.
Addressing the audience, Phil Spencer, who has hosted The ESTAS every year since their inception in 2003, perfectly summed up why this is so important:
“As someone who’s had the privilege of hosting these Awards for over two decades, I’ve seen first-hand how The ESTAS can truly transform not just businesses—but lives. What makes these awards so special is simple: they’re based entirely on customer feedback. Real voices. Real experiences. That’s why they carry so much weight. These aren’t just trophies, they’re symbols of trust.”
Our Commitment to Personal Service
Carly & Lee French, Directors of Belvoir Grantham, shared their delight:
“We are absolutely thrilled to be recognised THREE times in this year’s ESTAS! It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise. Every member of our team is dedicated to providing that crucial human touch that makes the letting experience stress-free and successful.”
Simon Brown, Founder of The ESTAS, reinforced this sentiment, noting:
“In a world increasingly obsessed with artificial intelligence and algorithms, it’s easy to forget that the property industry is, and always will be, a people business. Technology may help us streamline processes, crunch data, and even predict the market, but it can’t replace empathy, trust, or the human touch that defines our profession—which is what The ESTAS Awards are all about.”
Thank You for Your Trust!
A huge and heartfelt thank you to all our wonderful landlords and tenants for taking the time to review us and for continuing to trust us with your properties and homes. Your support drives us to maintain these high standards every single day.
If you’re looking for award-winning service for your property in the Grantham and surrounding area, contact the UK’s top-rated team today!
