Complaints procedure for landlords and tenants in Kettering

As a firm accredited by the Safeagent Scheme (Safeagent), Braich Investments Ltd trading as Belvoir Kettering, Corby, Coventry Central aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

• If you believe you have, or may have, a grievance with our service or standard

of practice or working procedures, please write in the first instance to:

FAO: The office Manager

At the address below:
2 Newland Street
Kettering
Northamptonshire
NN16 8JH

Email: [email protected]

• Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in house procedures and replied to within 15 working days of receipt, if we require longer than this timescale we will advise you in writing and confirm our revised response date.

• Should your grievance not be resolved to your satisfaction following internal investigations, you should address the matter to:

Mr Bobby Singh (Director)
2 Newland Street
Kettering
Northamptonshire
NN16 8JH

Email: [email protected]

• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman who are an independent organisation at:

The Property Ombudsman Limited
Milford House
43-55 Milford House
Salisbury
Wiltshire
SP1 2BP

www.tpos.co.uk

(Note that there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint letter’ you receive is dated).

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

A copy of these rules can be provided on request.