This Policy explains when and why we collect personal information about people who visit our website and supply information to us in writing, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website and services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email or by writing to:
To the Data Protection Officer
2 Newland Street,
for the attention of the Data Protection Officer.
Alternatively, you can telephone 01536 415415.
How do we collect information from you?
We obtain information about you when you use our website or visit any of our offices, make a application to rent via us, or instruct us to act on behalf, for example, when you contact us about products and services. We will also ask for personal information should you wish to proceed with an application to rent a property with us, which will be requested in writing.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, employment status, income, position and further financial information.
How is your information used?
We may use your information to:
Carry out a credit check to establish credit history;
Used by third parties to offer products and services;
To carry out our obligations arising from any contracts entered into by you and us;
To contact third parties to confirm claims made within any application submitted
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest
These may include information about campaigns, products and services
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to complete maintenance tasks required within the property). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our products and services, then please advise us of this in writing.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email or write to us at: 2 Newland Street, Kettering, Northamptonshire, NN16 8JH. Alternatively, you can telephone the office.
How you can access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email or write to us at: 2 Newland Street, Kettering, Northamptonshire, NN16 8JH. Alternatively, you can telephone the office.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Review of this Policy : We keep this Policy under regular review. This Policy was last updated in January 2018