Complaints procedure

As a firm accredited by the Safeagent Scheme (Safeagent),

Braich Investments Ltd trading as Belvoir Kettering, Corby, Coventry Central aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

FAO: The Senior Lettings Consultant

At the address below:

2 Newland Street

Kettering

Northamptonshire

NN16 8JH

Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in house procedures and replied to within 15 working days of receipt, if we require longer than this timescale we will advise you in writing and confirm our revised response date.

Should your grievance not be resolved to your satisfaction following internal investigations, you should address the matter to:

Mr Bobby Singh (Director)

2 Newland Street

Kettering

Northamptonshire

NN16 8JH

If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman who are an independent organisation at:

The Property Ombudsman Limited

Milford House

43-55 Milford House

Salisbury

Wiltshire

SP1 2BP

Email: www.tpos.co.uk
(Note that there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint letter’ you receive is dated).

A copy of these rules can be provided on request.

Contact the Corby team

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