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Mon-Fri 0900 to 1700
Viewings on Sat from 1100 to 1600
Out of hours - always leave a voicemail message as we will respond. We will always try to accommodate viewing requests if we possibly can.
Why use Belvoir Bolton?
At Belvoir Lettings we focus on our core principles of professionalism, being a specialist and delivering exceptional customer service.
In a mainly unregulated industry Belvoir Bolton is a member of a number of regulatory bodies which have strict codes of practice in order to ensure that both Landlord and Tenant have peace of mind.
The National Approved Letting Scheme (NALS)
This is an independent licensing scheme for the accreditation and registration of professional letting agencies. NALS members must agree to:
- Meet defined standards of Customer Service
- Be part of a Client Money Protection Scheme
- Have a written Customer Complaints Procedure offering independent redress through an Ombudsman
- Have current Professional Indemnity Insurance and have a designated client bank account
These requirement and service standards provide protection and security to both the Tenant and Landlord.
Belvoir Bolton complies with all of the above criteria.
Client Money Protection
Client Money Protection is insurance which protects the money of landlords and tenants against theft or misappropriation by the letting agent whilst it is in their custody or control. This is typically rent or monies held to pay for repairs/maintenance or other necessary payments. Belvoir Bolton is covered by this insurance through its membership of NALS and is fully compliant with all the regulations regarding client accounts.
The Property Ombudsman (TPO)
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes arising from letting properties. Belvoir Bolton is a fully signed up member of The Property Ombudsman.
The Deposit Protection Service (DPS)
The DPS will safeguard the tenant's deposit throughout the term of the tenancy and repay the funds to the appropriate parties. All funds are ringfenced and held in accordance with client money regulation. All deposits are repaid on receipt of a jointly authenticated repayment instruction.
All the deposits taken by Belvoir Bolton are held by the DPS and we ensure that all parties are given the correct information and legal documentation.
SAFE - Safe Agent Fully Endorsed - is a mark denoting firms that protect landlords' and tenants' money through client money protection schemes. Belvoir Bolton are members of SAFE ensuring that both their landlords and tenants know that their money is held completely separate from the operating funds of the firm.
If you would like a free appraisal of your property, have any questions regarding lettings, or are looking for advice on Buy-to-Let, please contact us on 01204 594132 or email email@example.com