Complaints Procedure

As a firm accredited by the safeagent, Dimittere Ltd trading as Belvoir Tunbridge Wells aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.

  • If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Mrs Natalie Boardman, Director, at the address below:

Belvoir! Tunbridge Wells

15/17 Vale Road

Tunbridge Wells



  • Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 7 working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date
  • If we are unable to resolve any dispute, you can refer the matter to the Property Ombudsman, who are an independent organisation, at The Property Ombudsman Ltd, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (note there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the “Final Viewpoint Letter” is dated)

A copy of these rules can be provided on request.