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Monday - Friday: 09.00 to 17.30
Saturdays: 09.00 to 13.00
Monday - Thursday: 08.45 to 19.00
Fridays: 08.45 to 18.00
Saturdays: 09.00 to 17.00
Belvoir Basingstoke takes the treatment of tenants very seriously.
Recognising that application fees, deposits and rent are relatively significant sums, Belvoir is careful to ensure that a tenant's circumstances are appropriate for a tenancy and that a tenant's money is looked after at all times.
SAFE - Safe Agent Fully Endorsed - is a mark denoting firms that protect money belonging to landlords and tenants through client money protection schemes. Read more about SAFE.
Tenants often make decisions according to cost but it is important that tenants consider the safety of their money. Regulated firms maintain and operate separate designated client accounts where tenant monies are held completely separate from the operating funds of the firm.
If an agent cannot provide you with the assurance of knowing they are covered by a clients money protection scheme, the question you should really ask is; why not?
Belvoir Basingstoke was one of the first agents to become a SAFE agent and is voluntarily part of the NALS client money protection scheme, details of which may be found here.
The National Approved Lettings Scheme is an accreditation scheme for lettings and management agents. If offers peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of service. It has in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress. For more details, click here.
Tenancy deposit protection (TDP) schemes guarantee that tenants will get their deposits back at the end of a tenancy, if they meet the terms of the tenancy agreement and do not damage the property. Landlords must protect their tenants' deposits using a TDP scheme if they have let the property on an assured shorthold tenancy (AST) which started on or after 6th April 2007.
Belvoir uses the DPS and further details may be found here.