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Telford | GENERAL DATA PROTECTION REGULATIONS (GDPR) PRIVACY NOTICE

 

GENERAL DATA PROTECTION REGULATIONS (GDPR) PRIVACY NOTICE

 

Who are we?

Bella Mercia Limited trading as (t/a) Belvoir Telford are property specialists based in Telford, Shropshire and operating in all of the TF postcodes within Shropshire.  Bella Mercia Limited trading as Belvoir Telford is a Franchisee of Belvoir Property Management (UK) Ltd and is not a subsidiary or sister company.
 

Bella Mercia Limited t/a Belvoir Telford are registered with the Information Commissioner’s Office reference Z2282415.
 

We act as a property specialising in selling, buying, renting and managing residential properties for our customers and potential investors.
 

Belvoir Telford is an Appointed Representative of Belvoir Property Management (UK) who are authorised and regulated by the FCA #309103.

Our limited company number is 8963575 under the Companies Act 2006. Our contact telephone number is 01952 258562 and our email address is telford@belvoir.co.uk.  This privacy notice is available on our website at www.belvoir.co.uk/offices/telford

 

How we will use the information about you

Here at Belvoir Telford we take your privacy seriously and will use your personal information in a number of ways which will help us and protect you;

 

1. Accept instructions to market and sell your property, including the gathering of required ID for legal purposes

2. Inform and progress potential buyers wishing to make offers and to purchase suitable properties, including ID for legal purposes

3. Make property management and letting decisions for Landlords and Tenants

4. Full Right to Rent Referencing and Credit Reference checks

5. For fraud prevention

6. For audit by The Property Ombudsman and Belvoir Property Management (UK)

7. For statistical analysis

 

We may share your information with, and obtain information about you from, credit reference agencies or fraud prevention agencies.

We will not disclose your information to any company outside of Belvoir Telford’s approved list of partners and contractors where there is already a legitimate interest.  We will adhere to HMRC requests and requirements to help prevent fraud or if required by law to do so.

For further information on how your information is used, how we maintain the security of your information and your rights to access/alter and change information we hold on you, please contact telford@belvoir.co.uk.
 

Additional Marketing

However, from time to time we would like to contact you with detail of other services we may provide.

 

What we need

Belvoir Telford will be what is known as the Controller and the Processer of the personal data you provide to us. We collect personal data about you which may also include any special types of information or location based information.

 

We also gather

Names of all required, current address, telephone numbers, date of birth, passport, driving license & email address.

 

Why we need it

We need to know your basic personal data in order to provide you with an accurate recommendation for your personal circumstances. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

 

What we do with it

All the personal data we use is controlled by Belvoir Telford and for the purposes of IT hosting and maintenance, this information is

located on servers within our business in England.  No 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

 

The provision of the personal data is not a statutory requirement. The information is required to enter into a tenancy or contract and that whist you are not obliged to provide the data, failure to do so would mean that you may not be able to process your application.

We may pass your data to our Referencing partners in order to meet legal requirements with the Right to Rent legislation. requirement.

 

Your data is stored electronically and within secure metal cabinets for hard copy files on site and on our secure servers based in the UK.

 

Your details may be added to our mailing list and we may send you information regarding other relevant services we can provide to you. You will be able to unsubscribe to these e-mails at any time.

 

How long we keep it

We are required to keep your basic personal data, such as name, address, contact details, proposal application details, terms of business, personal ID, sales progression and Tenancy agreements for a minimum of 6 years after the termination of your Tenancy/Sales Agreement at which time it will be destroyed. The information used for marketing will be kept with us until you notify us that you no longer wish to receive this information. 

 

Your rights

If at any point you believe retained information is incorrect you can request to see this information and even have it corrected and possibly deleted. Providing you this information is free of charge, but charges may apply for excessive requests.

 

Belvoir Telford does not use any automated decision making service which can result in the acceptance or rejection of your application. You have the right to request full details of the referencing documentation and how the information is used.

 

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer at telford@belvoir.co.uk who will investigate the matter.

 

Where relevant, you have the right to withdraw consent at any time and this means that we cannot process your data provided without your consent.

 

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).  More information on your rights is available at www.ico.org.uk.