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Swansea | Tenant Info

Tenants Info

Tenant Charges for Tenancies commencing after 1st September 2019

In addition to paying the rent, you may also be required to make the following payments permitted under the Renting Homes (Fees Etc.) (Wales) Act 2019

Before the tenancy starts (payable to Belvoir Swansea, Belvoir Mumbles and Belvoir Sketty ‘the Agent’)

Holding Deposit Payment-Any applicant wishing to take a property will be required to pay a Holding Deposit of up to one week’s rent (calculated at RentPCM / 4.35), to secure the Property. These funds are held securely in a Client Account and repaid to the Applicant in the event that their application has been unsuccessful, or may be retained by the Agent in the event that the applicant fails references or withdraws from the tenancy. Please refer to our Terms on Refunding Holding Deposits.

In the event that the application has been successful then both Applicant and the Agent will confirm in writing of the intention for the Holding Deposit to be held by the Agent and put against the first months’ rent at the start of the Tenancy.

Security Deposit: Equivalent of One Months’ Rent Plus £200

And an additional Pet Security Deposit of £100 for each pet agreed to be on the Tenancy (pre-agreed at application stage)

During the tenancy (payable to the Agent)

Payments in Default - payment for a breach of the tenancy agreement as prescribed in the Tenancy Agreement - These may include reasonable costs or losses incurred for loss of keys, security devices, missed appointments, wilful or negligent damage to property, emergency call out fees caused by Tenant’s actions or early termination.

Missed pre-arranged appointments (with a Belvoir Representative or a Contractor) 

Belvoir Representative - £25 including VAT

Contractor – Variable and within reason                    

Management of Rent Arrears

£25 per letter (including VAT)

Avoidable/Purposeful damage to the Property

£20 per letter (including VAT)

Replacement Lost Keys or Access cards

£20 (including VAT) & the cost of the keys

Letter to Tenant to bring to their attention a contract breach

£20 per letter (including VAT)

Failed payments charge

£12 per occurrence (including VAT)

Terminating a Fixed Term Tenancy early

Tenant to pay the cost of the Landlord’s relet fee (minimum of £360 including VAT, up to 60% of one months rent including VAT, whichever is greater

During the tenancy if permitted and applicable

Utilities – gas (or other fuel), electricity, water and sewerage, Green Deal payments


Communications – telephone, internet and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence
Council Tax (if payable by the tenant to the billing authority)

Tenant Protection

Belvoir Swansea & Mumbles is a member of SafeAgent which is a client money protection scheme, and also a member of The Property Ombudsman which is a redress scheme. You can find out more details on our website or by contacting us directly.

Tenant Fees pre 1st September 2019 (please see below)

We hold Client Money Protection Insurance through Safeagent.
To view our Swansea certificate, please click here
To view our Mumbles certificate, please click here
​​​​​​​To view our Sketty certificate, please click here