Initial Monies and Sign-up
When you agree that we have the perfect property for you, you will be asked to pay an admin fee (check our tenant fee page), the property will then be secured, subject to reference checks and credit checks. Once all the checks pass we will then proceed to book a time to sign your tenancy paperwork and you will be given an inventory to check yourself into the property. We will have checked it beforehand to make sure it is ready for you to move into your new home. We require the initial monies a working day before the day you move-in to the property, by bank transfer. All the details will be sent in the post to you 5-10 days before you're due to move-in, along with a draft copy of the tenancy agreement.
A typical sign up will take 10-30 minutes in the office. We will then meet you at the property to go through the check-in and make sure you are happy with everything.
The rent is always due two working days before the rent due date. This is to allow time for it to hit our account, and then for us to pay the landlord. We will set up a standing order for you on the sign-up date, but it is your responsibility to check with your bank that it is set-up correctly (Please note it will be your responsibility to cancel your standing order too!).
Rent payments should be made by the following methods:
- Standing Order (preferred)
- Bank Transfer
- Debit Card
- Credit Card
You should never be late with your rent, and you could be asked to vacate the property and it's important to keep a roof over your head.
You will receive an email from us when your rent is one day late to notify you that your rent is overdue and should be paid immediately. If you fail to do so then you will be issued a Section 21 Notice to vacate, which means you'll be handing the property back in 2 months' time.
Remember there is no excuse for not letting us know about late rent payments. If you are going to be late paying and don't wish to call, just send us an email to firstname.lastname@example.org to inform us of the reason, and when you will be paying the rent.