Maintenance & repairs

All maintenance should be reported through our portal.  This will give you guidance on what is your responsibility and what is your landlord’s responsibility, as well as giving top tips to resolve common problems.  Reporting through the portal will almost always result in a quicker resolution than reporting by telephone or email.

Out of hours

In the event that you are unable to use the maintenance reporting system, or you need further guidance please call our out of hours number 07587 725 153.

If you have an emergency, and cannot get through to the out of hours service, please call any appropriately qualified and insured tradesperson to attend.

Please note that if you call a contractor other than in the event of an emergency or with the Landlord’s permission, you will be responsible for the cost of their visit.

GAS – If you suspect a gas leak or gas emergency, please call the national grid on 0800 111 999.

ELECTRICITY – For emergencies and power cuts, call SSEN on 0800 272 7282.

WATER – first check with Thames Water.

Other recommended trades;


Wyse Locksmiths – 07825 566 865

Gas safe & heating engineers.

DLT Plumbing & Heating Ltd – 07887 794 479

North Hampshire Services – 07760 759 318


Wyse – 07825 566 865


Sanchez electrical – 07795 292 101

BN Electrical – 07891 044 691

Contact the Newbury team

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