Emergency Out of Hours

We operate 24/7 so you will always be able to contact someone on our office number 01625 410 950 however if you have a Property Emergency you can contact our property manager Victoria on 07837 86 22 32 


Definition of an Emergency that may require immediate attention where lives or health are at risk or there is serious risk to the property

The following problems are examples of the type of situation that would be considered as emergency requiring immediate attention:

  • Total loss of electric power
  • Unsafe, broken or missing electrical fitting (not simply defective) comprising a dangerous fault that is immediately life threatening
  • Total loss of gas supply
  • gas leak on the property side of the meter
  • Blocked, damaged or defective flue to an open fire or gas appliance
  • Total loss of space heating or water heating (between 1st November and 31st March only) for those with special needs such as disabled, young baby, older people etc
  • Blocked toilet pan if only one in house, soil stack or blocked foul drain
  • Leak from a water supply pipe, heating pipe, tank or cistern
  • Boarding up a broken window or door
  • Locked out of the property without any means to obtain entry

If tenants discover an emergency problem during office hours they must call 01625 410950 to alert us at the earliest opportunity.

 If tenants discover an emergency problem outside office hours they must not attempt to deal with the problem themselves as any further damage could be charged to the tenant, please call the emergency number above and then advise Belvoir Macclesfield at the earliest opportunity when the office is next open.

Some suggested emergency contacts:

  • 999 for Police, ambulance or fire service
  • National Gas Emergency Service 0800 111 999

Your utility provider emergency/helpline numbers (found on utility bill or Yellow Pages)

Local 24 Hour electrician, plumber, locksmith, glazier etc from Yellow Pages, Google, 118 118 etc

Tenants are advised that permanent repairs should be carried out at a later date by Belvoir Macclesfield - the priority of any emergency callout organized by a tenant is only to ensure safety.

Should tenants incur costs in undertaking out of hours emergency repairs these costs may be reclaimed from the landlord at a later date on presentation of a contractors invoice, assuming it is agreed that:

  • The responsibility for the problem falls under the landlords repairing obligations
  • The problem was an emergency requiring immediate attention
  • The problem was not caused by neglect or misuse by the tenant or their guests

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