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Excerpts from testimonials from our customers; reproduced 'as sent': (anything in italics and / or brackets, we've added)
(Click the Google+ button above right if you wish to see the original reviews on Google)
Mr P & Mr S joint landlords, Loughborough (selling after many years letting a 3 bed semi through ourselves)
Thank you for your attention to detail at all times.
I speak on behalf of myself and Ken when I say congratulations on the way you conduct yourselves and carry out your business.
We could not have had a better relationship with you
Mr M Landlord Loughborough
Belvoir have managed my properties for 15 years. They are excellent because they take all the hastle of property management away from me. They have a great record of minimising voids and are very proactive on improvements needed
Mr C, Landlord, Loughborough
Thankyou so far for everything you guys have done for me.
I have had such a great first experience in the letting industry.
I had my flat on the market with belvoir for 3 days before the first interested party viewed it.
I was kept in the loop at every stage of the letting process.
I even got great feedback from the tenant saying the staff at Belvoir were friendlier and overall more helpful than any she had had before.
The let was confirmed within the second week.
Flat rented and rent provided inside a month of being on the market.
I have already had a flat status report, which is very reassuring.
And the rent is paid promptly and direct to my bank.
Could not be happier with the service.
CP, Landlord, Mountsorrel
Belvoir have looked after our property for nearly ten years, throughout that time they have been brilliant agents, in both finding and checking out appropriate tenants and maintaining that care of our property was taken by the tenant. If ever there was a problem maintenance wise at the property, Belvoir would ring to inform us and then after our go ahead they would send someone round to sort out the problem, which took the pressure off us having to deal with the problem ourselves, we also found the charge from the maintenance team to always be a reasonable. We found Jim and the staff friendly and efficient at all times and would recommend Belvoir every time.
J.H. Tenant, Loughborough
I was a tenant with this company for 2 years and from the moment I called them about a property I was interested in their customer service was excellent, I had never rented a property before and they gave me all the advice and direction I needed. .Everything was easy with them nothing seemed a problem and this made me feel completly at ease and completly different from some of the horror stories I have heard about other local letting agents.
Their start up package/paperwork was very comprehensive and gave fully detailed information about things like council tax,utiliy companies etc taking lots of pressure off me at one of the most stressful times like moving home.
The property was very well maintained throughout my tenancy and in excellent condition unlike some of the awful properties I was shown by other agents whilst initialy looking.
The personal touch was always applied even down to the Director taking the time out to contact me when I gave my intention to vacate and asking me for feedback and wishing me well for the future nice touch!
I would reccomend Belvoir to anybody looking to rent a property they are very professional whilst still being personable,
Nothing bad to say.
Mr P, Landlord, Loughborough
(following an issue with a tenancy that Belvoir resolved for him) ...
I am pleased with your comments and glad that all is well. I was very worried and considered taking further action. (against the tenant)
However, i am happy that you personally are satiafied and that you will monitor the property in the coming months.
I am particularly pleased with your commitment and the level of service you have given in this matter and the professionalism manner you have followed this througth.
Please keep me informed of any further deveoplments.
NF, Landlord, Loughborough
I wish to thank all the staff at Belvoir Lettings Loughborough for all the help I have received to let my property. The service has been excellent. I have always been kept informed of progress and am delighted that they have found very good tenants. I would highly recommend Belvoir to anyone who wishes to rent out their property.
Zoe & Darren E, tenancy applicants, Shepshed
This is just a quick email to say thank you to all staff particulalry Pretesh who have dealt so swiftly and professionally with our application thus far. It has certainly helped with our stress levels to be deal with so well!
Any query we have had has been responded to very quickly and so far everything has run very smoothly. The staff in this office are obviously very well trained and communicate with potential tenants very well and right from the start you have kept us fully informed of everything. The service we have received from you has been excellent!
We are very much looking forward to moving into our new house :)
Thanks again for all your help.
Just a quick note to thank you and your staff for a very efficient service.
Evelyn M (Landlord)
Please can I praise the work of Carol who has been outstanding and easy to work with. The staff have been approachable and reliable and I would not hesitate to recommend your office.
Mr & Mrs D, Loughborough (Landlords)
You recently wrote to notify us that the tenant at our above property has given notice, (landlord goes on to notify us they are now going to sell this property). Please therefore arrange for the necessary action to be taken. We have received excellent service throughout our time with Belvoir lettings.
Farrell - tenant
............ I only have only positive comments to give you. Right from the day we viewed the property to when we went to sign, everything went smoothly. Carol and Pritesh have dealt with everything quickly and have been very polite throughout. You also give very reasonable timescales for when a visit needs to take place. Generally speaking, when dealing with landlords/letting agents it comes across that all they want is the rent money, since dealing with your company my opinion has changed. Good letting agents do exist.
Chris (tenant - Loughborough)
I am very happy with Belvoir Lettings. I needed a house to move in to at very short notice. Belvoir Lettings quickly found me something suitable inside my price bracket and I was able to move in in time. This is now my second rental and third year with them. I am very satisfied and would definitely look to use them again if possible, especially as my experience with some other letting agents has left a lot to be desired.
Many thanks and best regards,
JP, Tenant - I have been very pleased with the service that Belvoir Lettings have given. They have been polite and approachable at all times. I did not have any problems whilst at my rented property but they have been very helpful if questions need answering. They are extremely fair and give plenty of advice to tenants in order to ensure that deposits are returned fully - if you follow this advice you won't go wrong. Many thanks, Belvoir.
Mr & Mrs B, Barrow Upon Soar
Just a quick note to say thanks for sorting our the accommodation for us, my wife and I have found you a pleasure to deal with and we would recommend anyone to use Belvoir Loughborough. the property we moved into allowed us a quick and painfree relocation from down south. Thanks again for the great service.
National Sales Manager
Vivid Laminating Technologies Ltd
Hi Jim, It’s not often (if at all) that I take the time to write a letter of thanks but I must make an exception in your case. I needed a house to rent at very short notice for my family and Belvoir Lettings found it for me at the right price, right location and also turned it around in record time.
From my initial enquiry, I have been treated exceptionally well by your professional staff who really pulled out all the stops to get the house sorted for me. Even a small problem I had with plumbing in a washing machine was dealt with the same day by your maintenance department.
I would certainly recommend Belvoir Lettings and wish to thank you for all your help.
Subject: A completely satisfied couple
Hi to all staff at BELVOIR. Many thanks for making our home search virtually hassle free. My wife and I arrived back to the UK from overseas and needed to arrange rental accomodation in a hurry. You made that possible for us. Well done to the staff and thanks for everything. Hope you enjoyed your chocolates we brought in. From 2 very happy people. xxxx
Lisa & Lee, Loughborough
We have had running water since Thursday which has been great so am assuming it’s all sorted .................
Thanks for keeping us updated last week – we think you are a star.
To everyone at Belvoir
thank you for everything while I was renting one of your properties. You made everything a lot easier and enjoyable!
Thanks again ........... I have only compliments for your staff and have told many friends about your company.