Complaints procedure for landlords and tenants in Coventry Central

As a firm accredited by the Safeagent Scheme (Safeagent),

Braich Investments Ltd trading as Belvoir Kettering, Corby, Coventry Central

aims to provide the highest standard of service to all Landlords and Tenants and

give an ultimate assurance that any grievance you have concerning such service

is immediately addressed.

 

  • If you believe you have, or may have, a grievance with our service or standard

of practice or working procedures, please write in first instance to:

 

FAO: The Senior Lettings Consultant

 

At the address below:

 

2 Newland Street

Kettering

Northamptonshire

NN16 8JH

 

Email: kettering@belvoirlettings.com

 

  • Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in house procedures and replied to within 15 working days of receipt, if we require longer than this timescale we will advise you in writing and confirm our revised response date.

 

  • Should your grievance not be resolved to your satisfaction following internal investigations, you should address the matter to:

 

Mr Bobby Singh (Director)

2 Newland Street

Kettering

Northamptonshire

NN16 8JH

Email: bobby.singh@belvoirlettings.com

 

  • If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman who are an independent organisation at:

 

The Property Ombudsman Limited

Milford House

43-55 Milford House

Salisbury

Wiltshire

SP1 2BP

Email: www.tpos.co.uk

 

(Note that there is a 12 month time limit in providing The Ombudsman with your complaint which starts from the date the ‘Final Viewpoint letter’ you receive is dated).

 

A copy of these rules can be provided on request.

Contact the Coventry team

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