Complaints Procedure

 BELVOIR WESTON-SUPER-MARE

CUSTOMER COMPLAINTS PROCEDURE

 

As a firm licensed by the National Approved Letting Scheme (NALS) Belvoir Weston-super-Mare aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

  • If you believe you have a grievance, please write in the first instance to Domenica Young at the address below:
Belvoir Weston-super-Mare
15 Boulevard
Weston-super-Mare
BS23 1NR
  • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
  • If you remain dissatisfied with the result of the internal investigation, please contact David Young at the above address.
  •  Following the conclusion of our in-house review we will write to you with a final written statement.
  •  If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to: The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1 2BP

 

 

 

Revised October 2014

 

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