Complaints Procedure

Belvoir Devizes operates professionally within approved codes of practice and is accredited by NALS and The Property Obudsman.

Here at Belvoir Devizes we take customer service and customer satisfaction very seriously, and are sorry that you wish to make a complaint.  The below sets out the steps you need to take in order to submit your complaint.

Firstly we ask you to put your complaint to us in writing, this can be done in one of three ways;

  1. Write to us, our address is; 19 High Street, Devizes, Wiltshire, SN10 1AT
  2. Send us an email to devizes@belvoir.co.uk
  3. Click here to fill out our contact form

We will acknowledge receipt of your complaint either by letter or email within 3 working days.  A proper investigation into your complaint will then be undertaken by a senior staff member.  

Within 15 working days of receipt of your original complaint we will contact you again either by letter or email to report our findings.

If for some reason you do not agree with our findings or the outcome of our internal investigation you can refer your complaint to The Property Ombudsman who offer a free, impartial and independant redress scheme details of which can be found by visiting www.tpos.co.uk

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