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Bishops Stortford
22 Newtown Road Bishop`s Stortford, Hertfordshire CM23 3SD
T: 01279 501666 Fax: 01279 755188

Opening Hours

Monday - Friday: 9am to 5.30pm

Saturday - By appointment only

 

Mobile Contact Tel:  07788236645.

 

Viewings: 7 days per week (speak to office for appointment)

Complaint Handling

As a firm licensed by the National Approved Letting Scheme, Belvoir Lettings aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write in the first instance to Huseyin Nasif at the address below:

22 Newtown Road, Bishops Stortford, Herts, CM23 3SD.

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact Mr Huseyin Nasif who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury, Wiltshire, SP1 2BP.

Please note there is a 12 month time limit from the date of the final letter being received.

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