Cold Weather Advice

Re: Holiday Opening Times & Freezing Weather Precautions

We are writing to remind you of essential precautions to be taken to protect your property from the results of freezing over the holiday period. If you intend to be away for longer than 24 hours, we ask you to observe one of the following simple precautions:

If you have been sent this email by mistake please disregard this.

Leave the Heating On

Leave the heating on low and ask a reliable friend or neighbour to make regular visits to the property to ensure that all is well.

Water System Drain Down

If you are away for more than a few days we can arrange for our heating contractor to carry out the draining down and refilling of the system. The cost will be your responsibility, if you would like us to arrange this, please contact us as soon as possible. Please do not drain down the system yourself.

Whilst this is general advice, the requirements of each individual property may be slightly different. If you are unsure how to take appropriate measures to protect the property whilst you are away please do not hesitate to contact us.

Our holiday opening hours are:

Thursday 23.12.2021      09:00 – 17:00
Friday 24.12.2021        CLOSED
Saturday 25.12.21CLOSED
Monday 27.12.21     CLOSED
Tuesday 28.12.21CLOSED
Wednesday 29.12.21  CLOSED
Thursday 30.12.21CLOSED
Friday 31.12.21        CLOSED
Saturday 01.01.22CLOSED
Monday 03.01.22CLOSED
Tuesday 04.01.2209:00 – 17:00


In the event of an emergency when our office is closed please call one of our contractors below who will provide emergency cover. We must emphasize this is purely for emergencies only. They will not attend to carry out non-urgent repairs, these types of problems will be dealt with upon our return to the office.

We are sure that you will use your discretion at this time, please note if the contractors are called out and it is proved not to be an emergency then you will be responsible for the cost.

Before calling out one of these contractors, please check your tenancy paperwork to ensure that the landlord has not specified other contractors or has British Gas cover.

Any non-emergencies you will need to report this through this link

Gas or Plumbing Emergencies

  • DHT Plumbing and Heating – Daniel 07957663214

Electrical Emergencies

  • Leppard Electrical – Shaun 07841509410 or 01206 509771

Locksmith Emergencies

  • Blackwater Locks – Trevor 07767477879

For electrical please check with UK Power networks to see if there has been a power cut in your area –  Distribution Network Operator | UK Power Networks –


Should you have any queries please do not hesitate to contact us.