Recently we met with Tamara (Director at Belvoir Colchester) to ask what the top three things to look for when choosing an agent.
Tamara gave us her advice
“Find out how the staff are incentivised, are they incentive on how much money they bring in? Or on customer service? We incentivise on customer service, because that’s where we believe its most important.
Also, I think maybe the age of the staff who are going to be dealing with your property, weather its lettings or sales. Our average age in the office is 39, which would suggest that those staff have either rented or let out property before, possibly brought a property, maybe sold a property. So, they have experience in what your asking them to support you with.
And the last one is probably if your looking to be a landlord and let out your property. And you want the agent to manage it for you, are the property manage department based in the local office? I think its quite important because then you can pop in and ask your property manager what’s going on if your in the local area, and you will have a specific property manager dealing with your property, I think that’s quite important rather than someone who’s based somewhere else who’s in a call centre who you can call but probably changes regularly.”
Thank you Tamara for giving us your insight!
