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Cardiff
178 Whitchurch Road Cardiff, South Glamorgan CF14 3NB
Sales: 029 2062 3860 Lettings: 029 2062 3860

Opening Hours

 

 

Office Hours

Property Viewing Hours

Weekdays

9:00am to 5:30pm

8:00am to 8:00pm

Saturday

9:30am to 1:00pm

8:00am to 8:00pm

Sunday

Closed

8:00am to 8:00pm

Selecting a letting agent

There is a large selection of letting agents in Cardiff and as a Landlord it can be very difficult to distinguish one from another. Here are a few tips to ensure you select the right Cardiff letting agent who will act professionally, is qualified to offer a lettings' service and will provide advice and guidance to ensure your property is legally let.

Industry Checks.

The Lettings industry is unregulated which means that anyone can open their doors and call themselves a letting agent. To counter this look for an agent that has taken it upon themselves to operate a professional lettings business and has joined industry recognised bodies to provide protection for Landlords and Tenants. Look for agents that -

Are members of a professional body such NALS, ARLA or RICS.

Are members of the Property Ombudsman. The Ombudsman has a code of conduct and is also the place where complaints can be registered.

Has client money protection in place to ensure your money is protected.

Has professional indemnity insurance in place to ensure that if the agent is negligent you will have some financial protection.

Is registered with one of the deposit protection schemes. Tenant deposits have to be properly protected and if not there are heavy fines.

Agent Checks

Our next set of checks are ‘softer’ checks but these will help you really understand the type of letting agent you may be getting involved with.

Look at the agents’ website and check the contact details. Is there an address? If it’s a residential house address or there is no address at all then you may be dealing with someone who, despite the glossy website, is actually operating from their bedroom.

Check the agents’ office. Whilst exact location isn’t so important anymore, the office should still look professional? Does it seem like the sort of office that will attract the type of Tenants you are looking for? Speak to the staff. Are they helpful and knowledgeable?

What property portals does the agent advertise on? Rightmove, Zoopla and Prime Location are the major portals. To find the best tenants for your property it’s important that it’s marketed in the right places.

Review some of the properties that your shortlisted agents are currently marketing. Review the property description and photographs. It’s amazing how little effort some agents will put into letting your property.

Fees – Ask the agent to clearly explain their fees, not just the initial fees but all the fees that will be encountered up until the tenant moves OUT of your property and another tenant needs to be found. Check the costs for -

  • Registering the deposit
  • Inventory and schedule of condition reports
  • Tenant check ins
  • Contract renewals
  • Re-letting the property

If your agent is going to manage the property then check whether their management charge includes the following, if not find out the cost -

  • Periodic property inspections
  • Tenant check outs

Maintenance – Ask whether the agent profits from maintenance work on your property. It is very common for agents to take a commission or add a percentage to your maintenance bills.

Find out how much the agent would charge you for a Landlords’ gas safety certificate or for an Energy Performance Certificate. If this is higher than the usual market rate then you’re probably dealing with an agent that likes to ‘take a cut’

Lastly, don’t be scared to ask!

How long will it take them to let your property?

What tenant types and properties do they specialise in?

What advice do they have for you?

 

This article has been written by Rob Price the owner of Belvoir Cardiff. Belvoir is one of the leading Letting agents in Cardiff offering advice and guidance to Landlords, buy to let investors and tenants.

Rob can be contacted at rob.price@belvoir.co.uk or alternatively use our contact us page.

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