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Protecting Your Money
At Belvoir Leicester, we pride ourselves on being a trustworthy and reliable agent; an agent who works tirelessly to find you the right tenant, the right sale or the right property.
We are members of the following schemes and accreditations, so that you can be sure that throughout this process your money is being handled legally, safely and with respect.
Why wouldn’t you choose a SAFE AGENT?
In all industries there is a possibility that a company may cease trading. If that was to happen to your agent… what happens to your money? If your tenants rent or deposits' haven’t been registered or passed on correctly, you could not only be out of pocket, but also liable to pay back any missing money yourself!
The ‘SAFEagent’ scheme is designed to help landlords, and tenants alike, choose an agent who values their money as much as they do. We understand that application fees, deposits and rent are all relatively large sums of money and we strive to ensure that they are protected, as are you.
To display a ‘safe agent’ logo a lettings agent must have Client Money Protection Insurance (CMP) – this then pays out should any monies have been mishandled by your agent, as well as accounts that are regularly externally audited.
At Belvoir Leicester we are proud to be a Safe Agent, so our landlords and tenants can feel safe in trusting us and our services.
The National Approved Lettings Scheme (NALS) is a government backed, accreditation scheme for lettings and property managing agents. This helps to offer peace of mind to both tenants and landlords, by assuring them they are dealing with a regulated firm who is held accountable to the following criteria and requirements;
- A customer complaints procedure
- Professional Indemnity Insurance
- Client Protection Cover
- Registered to Tenancy Deposit Scheme(s)
- Standard of Service – to be met – e.g. gas/electrical safety checks (where required)
- Aware and able to inform tenant and landlords of rights and responsibilities
- Advise clients in regards to protection and insurance – both buildings and contents
- Ability to create and produce correct and valid legal documentation
Belvoir Leicester are an accredited firm with The National Approved Lettings Scheme, so you can be sure you are choosing an agent who not only values your property, your money, but also the standard of service you receive whilst dealing with us.
The Property Ombudsman
All agents are required to register with an Estate Agent Redress Scheme – this provides an independent and unbiased platform where customer complaints can be dealt with. As seen above, having this scheme and system in place is also a requirement in order to be registered with the NALS accreditation scheme.
The Property Ombudsman (TPO) is one such approved scheme. In order to be allowed to advertise membership of TPO and display the logo on documentation and in branch, an agent must follow the guidelines set forth in the Code of Practice for Residential Estate Agents. This includes additional customer protection, which goes above and beyond the minimum that is required by law. An agent may still be registered to the scheme, but may not display the logo if they do not choose to follow these additional measures.
Belvoir Leicester voluntarily subscribes to The Property Ombudsman Code of Practice, and in all areas aim to provide a comprehensive service and level of protection to both our landlords and tenants.
Tenancy Deposit Scheme/Deposit Protection Service
Any Assured Shorthold Tenancy that is entered into after 6th April 2007, is required by law to have its deposit registered into a regulated deposit protection scheme. Belvoir Leicester works with two such schemes - TDS and DPS.
If you choose a managed service with Belvoir Leicester for your property, not only will we take responsibility for collecting the deposit prior to the tenants moving in, we will register this to the relevant government approved scheme. At the end of the tenancy we will also carry out a final inspection of the property, and inform yourself and the tenant of any claims we will be proceeding to make from said deposit. We will also deal with any mediations that are needed during the claim process.