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Landlords of private rented property in Birmingham have voted a city centre sales and lettings agency one of the very best in the UK for customer care.

Belvoir Birmingham Central, based at 26 Hall Street, has won a Silver award in the national Estate and Letting Agent awards (ESTAS)

The ESTAS are unique in the property industry since winning results are based entirely on independent feedback provided by customers.

Belvoir attracted a wide range of positive reviews from landlord clients, giving it an overall 97 per cent satisfaction rating – the highest in the West Midlands, Staffordshire and Warwickshire regions

Nationally, over 30,000 people completed an in-depth customer satisfaction questionnaire to nominate their favourite agent. It makes the ESTAS, now in its 13th year, the most influential and authoritative awards scheme of its kind.

Belvoir agency owner, Major Mahil, said; “In over nine years of trading my dedicated team have built a great reputation in the local property market by being highly focused on customer service. Their pro-active, open and honest approach is often commented upon by customers, making them a huge asset to the business.

“I am delighted they have been recognised in this way and my thanks go to both them and all of the landlord clients who took the time to put forward some great testimonials on our service.”

TV property guru, Phil Spencer, who presented this year’s awards, said: “For many customers, finding and moving into a new home can be one of the most stressful experiences of their lives.

“It is the job of agents, such as Major and his team, and a wide range of other property professionals, to make the journey as smooth as possible, by guiding clients through a detailed and sometimes complex process. It’s great to see the best in the industry being recognised for their efforts.”

Amongst the many comments put forward in the survey, clients said: “A big thanks to your team for their professionalism, patience and good humour. Cannot recommend them more highly and you deserve your success and awards.” and “ You have been brilliant, dealing with every issue very smoothly, responding to queries both swiftly and efficiently.”

Dorian Gonsalves, Managing Director of Belvoir’s nationwide network of over 160 franchised offices, said: “I am incredibly proud of the achievements of Major and his team in Birmingham. There is no greater accolade than to be acknowledged  by customers for providing really great service and I congratulate them on their success.”

Established in 1995, Belvoir is one of the UK’s leading property specialists with over160 franchised offices. The company offers an award winning service in property rental, property management, residential lettings, buy to let and property sales, in selected locations. Each local Belvoir office is owned and personally managed by local owners, operating under licence from Belvoir Property Management (UK) Ltd.

Belvoir successfully listed on the AIM market of the London Stock Exchange on 21 February 2012.

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