×

Contact us today

Please enter your first name.
Please enter your surname.
Please enter your telephone number.
Please enter a valid email address.
Please provide some details about your enquiry.
 

Watchdog steps in over online letting agency's fee information

The Advertising Standards Authority has stepped in after receiving a complaint about the display ...

The Advertising Standards Authority has stepped in after receiving a complaint about the display of fees on a letting agency’s website.

The ASA says the website of north Wales agency HelpMeRent “made claims to never charge the tenant an admin fee.”

However after viewing a property, an individual was presented with a list of charges, which included an admin fee.

 The individual then went on to complain to the ASA; the authority contacted the agency which then amended the incorrect pages of its website.

“No further action was required and we considered the case closed on an informal basis” says an authority spokeswoman.

Back to the blog

Related Posts

Coronavirus Information


The wellbeing of our clients, staff and their families - together with continuity of service to clients - is of paramount importance. Outlined below are the precautionary measures we have taken to minimise the risk to our clients, staff and others.


For more information click here

Coronavirus Update Hide