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TV property expert Phil Spencer has paid tribute to a Liverpool based lettings agency following its major success in a nationwide customer satisfaction survey.

Belvoir West Derby collects Silver award in nationwide independent property survey   


TV property expert Phil Spencer has paid tribute to a Liverpool based lettings agency following its major success in a nationwide customer satisfaction survey.

Residential property lettings and sales business, Belvoir West Derby, based at 54 Mill Lane, picked up a Silver award for its services to tenant clients in the national 2017 Estate and Letting Agent Awards (ESTAS). It’s the second year running they have topped the poll - having won Gold in 2016.

The ESTAS are unique in the property industry since winning results are based entirely on independent feedback provided by both landlords and tenants.

Nationally, over 34,000 people completed an in-depth customer satisfaction questionnaire to nominate their favourite agent. This makes the ESTAS, now in its 14th year, the most influential and authoritative awards scheme of its kind.

Speaking after announcing this year’s winners, Spencer, who is the ESTAS ambassador, said: “ The property industry doesn’t get enough credit for the work it does with millions of customers around the UK, helping to make their dreams come true.

“We live in a world where the consumer decision making process is influenced more and more by customer reviews – so the ESTAS provides a kite mark of excellent service for property professionals who play such an important role in the home moving process.

From the highly positive reviews put forward by tenant clients of Belvoir West Derby in Liverpool, it is evident that their team encapsulates what a typical independent agent is trying to do, which is to provide an honest, transparent service for their clients.”

Belvoir West Derby owner, Adam Rastall, who along with business partner Paul Rice also owns a second Belvoir office in Liverpool city centre, said: ”Our award category was contested by agents throughout the whole of the North West including the major conurbations of Greater Manchester and Merseyside, so we are thrilled to have been ranked so highly once more.

 “The award reflects the dedication and commitment that our fantastic team puts into the care of a vast range of tenants who are looking for quality residential accommodation to call home in our local area.

“ We are extremely grateful for all of their positive reviews and our thanks go to everyone who took the time to complete the survey and provide a true picture of their own individual experiences.”

Belvoir, which has over 300 offices throughout its UK-wide network, also triumphed in the 2017 ESTAS overall, collecting a Silver award for ‘Best Large Agency Group.’

Chief Operating Officer, Dorian Gonsalves, said: “ Adam and Paul are amongst 10 of our offices to be recognised by the ESTAS this year and we congratulate them on this tremendous achievement.

“ Central to our success is a continuous and vigorous drive to be the very best in the business and their teams in Liverpool are a great example of this.”

To speak to one of teh team at Belvoir Liverpool Central please call 0151 231 1613 or email liverpoolcentral@belvoir.co.uk

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