A neighbouring Belvoir Letting Agent was asked by the Landlord to take over the management of a property. The Tenant had not had hot water for 10 days. The Tenant informed the Landlord that she would be withholding her rent.
The Tenant is not justified in withholding all the rent although I think you would agree, she was justified – and after 2 weeks without hot water probably able – to make a bit of a stink.
The Landlord has said that he had done his best, but “these things take time”. The Landlord was failing in his statutory obligations though; the problem with the hot water should have been resolved quickly. The Belvoir Agent advised the Landlord that he may have to pay compensation to the Tenant for the inconvenience.
The first priority though was to sort the problem out. With the Landlord’s agreement, the Agent resolved the problem, the stink subsided and the Landlord, Tenant relationship was restored.
Property management is a people oriented business and the Landlord, Tenant relationship is an important one to manage. My team at Belvoir are dedicated to providing outstanding service to our Landlords. For more details, pop in for a chat and a cuppa, call me or check out our website.
