With the country facing challenging circumstances during these unprecedented times, Belvoir West Derby want to reassure you that we are continuously evolving and introducing new strategies to ensure we deliver the exceptional service we always have.
We urge you to continue following the government guidance at Gov.uk website and also monitor NHS advice during this time.
Can you still contact the office?
YES! our staff are fully trained and equipped to work remotely to ensure we are adhering to social distancing measures. You can still call staff on 0151 256 0880 and they will ensure they deal with you query efficiently
Can I enquire about a vacant property for let/sale?
YES! we have introduced virtual viewings to ensure you are still able to get a feel for the home you desire. When you contact us with an enquiry, our staff will issue the walk through video for your viewing and then follow this up with any further information or questions you may have.
Can I make an application for a property to let during this time?
YES! the government have reviewed the Right to Rent guidelines making it possible to verify these details via video link. Our still will advise of the steps in this event.
I am a tenant and have an urgent repair – what should I do?
Continue to report the repair using our fixflo service here our property managers will assess the urgency and issue contractors accordingly.
*please note some non-urgent repairs may be delayed till government restrictions are lifted*
I am a landlord, will I still be paid rent monies due?
YES! We will still be issuing payments to landlords accordingly. If your tenant has been affected by COVID-19 and is unable to pay their rent our team will contact you to discuss.
