Pop in and see us...
9am to 5.30pm Monday to Friday
10am to 4pm Saturdays
If your property is managed by Belvoir, any maintenance problems you have should be reported to us using this link.
The portal is available in a variety of languages and is designed to be easy to use.
We are no longer able to accept calls to report maintenance issues unless the issue is urgent
For Emergency maintenance, contact 07545 316366.
These are repairs that require immediate attention and where the fault occurs outside of normal opening hours. Emergency works include:-
a) Securing the property, eg, doors, windows after a burglary.
b) Leaks on gas appliances.
c) Burst pipes.
d) Blocked wc's (where premises contain only 1 toilet).
e) Heating problems (during the winter months).
f) Serious electrical faults (where the tenants own appliances are the
cause of the fault the cost will be recharged).
g) Serious storm, accident or flood damage to the building.
Please also note.
We are responsible for notifying your landlord, but we are NOT responsible for fixing the problem - we actually have no authority to spend any money on the property without your landlord's consent. As such, unless it's really urgent, it may take a couple of days to get a decision from the landlord.The landlord is not obliged to fix everything. There are some things he must fix by law. There are other things he can choose not to fix if he wants. We advise tenants to report everything, and if the landlord chooses not to fix, that's up to him.YOU are responsible for undertaking basic DIY tasks, not your landlord. The exact clause in your tenancy agreement says "Behave in a Tenant like manner and do those things that might reasonably be expected of a Tenant. These include, but are not limited to, changing light bulbs and fuses, tightening screws, unblocking u-bends, clearing gutters of leaves, and generally attending to minor DIY matters"