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ESTAS Award-winning performance
Another Silver award for Belvoir Telford...
The awards, celebrating their 12th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the Customer service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said
“The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples’ lives. An agent’s role is about guiding people through one of the most stressful times in their lives and that’s not an easy job. The ESTAS help agencies to focus on customer service levels and that’s why firms keep coming back year after year”.
Sally Bell, Finance Director, outlined why these awards are so important, “Our talented team of 8 people care very deeply in what we deliver and how we deliver our service. We never forget that our Landlords investments could be placed in any saving vehicle, by providing sound and market leading rents and efficiently referenced Tenants our Landlords recognize the importance of outstanding service.”
Belvoir Telford competed in the ESTAS for the second year in a row and were again rewarded with the Silver Award for outstanding customer service in the West Midlands. In addition Belvoir Telford were again awarded the Best Letting Agent in Shropshire for the second year in a row
Simon Bell, Managing Director of Belvoir Telford said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to all of our fantastic team as we know it’s our Landlords who have judged our performance. We take our levels of customer service very seriously because we know Landlords have a choice. Our business is founded on the personal service we offer our Landlords, the votes come from all of our Landlords and we are please with another trophy and being Best Letting Agent in Shropshire, both acknowledge we are delivering what we promise.
For the Gold, Silver or Bronze winners this is the highest accolade we can receive in our industry.”
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