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Customer Feedback.....don't just take our word for it !
We pride ourselves on our excellent customer relations and to help us ensure we are maintaining our very high standards, we ask our customers for feedback and suggestions to make our business better.
Visit All Agents Reviewed to read what our customers have to say about us, below is a selection of comments we have received:
"Exceptional Service, best thing I ever did was to pass my property over to Belvoir to manage"
Mrs Ashley - I first spoke with Craig many months before purchasing my parents property for advice on letting. He gave clear, free and unbiased advise and ultimately won my custom when I finally took ownership of the property in Feb 2015. Matt then took over most of the day to day contact but it is a pretty seamless transition between the two of them. They are both down to earth, calm, respectful (super with my old mum and dad), quick (with all communications) and clearly very knowledgeable in their field. It took a couple of months to finally let the property but they weeded out several unsuitable tenants in the meantime with their thorough background checks which have almost certainly avoided future problems. They were also very helpful in getting carpet fitted, provided a good electrician to carry out some necessary works and got keys cut etc Getting the pictures of my property to display the correct way round on RightMove (on a phone or iPad) presented some problems but I would still say that the level of service provided by Matt and Craig exceeded my expectations and I would recommend them without reservation.
Mr Pakes - Our former agent had gone off with the rent and left the property in a poor state. We approached the local Belvoir agent who agreed to take on the property for us. He arranged to have the property restored to a lettable state, at reasonable cost. He took photographs of the property when he first went in, which he sent to us. He kept us informed of what was happening all through the renovation and sent us photographs of the completed work. We agreed a rent for the property and it was let very quickly. The agent understood what we wanted in terms of the quality of the work and the sort of tenants, and fulfilled what we wanted. It also worth saying that we live 150 miles away from the tenanted property. All of this was done as quickly as possible and we found the agent very obliging and easy to work with. He has sent us regular statements so we have been kept up to date with everything to do with the property.
Alison - I am extremely impressed with the service provided by Belvoir, they have assisted me above & beyond my expectations. Nothing is too much trouble & all of the people I have dealt with have been professional, polite & very helpful. Of note, Craig has been excellent & I would definitely recommend Belvoir to anyone looking to rent a property via a letting agent.
Mr Simpson - Craig, Matt and all the team at Belvoir are fantastic always there when you need them and always professional in there approach to everything. We have been tenants with them for numerous years and when the landlord of our last house decided to sell they managed to get us another home even though we are a large family and other letting agents turned us away (hard to find landlords who like the idea of 6 children), for as long as we decide to rent I cannot see a reason to leave Belvoir as a letting agency can't thank them enough and would recommend them to anyone.
Asmaa - Really amazing, coordinate , meticulous , caring, responsive, good communication with rapid response and I recommend. After many previous experiences with letting agencies, this one is the best. I am happy to deal with them again and again.
Mr Edwards - As new landlords we have relied heavily on advice from Belvoir right from the start of the letting process and it is clear that they have a wealth of local knowledge and experience to share. The staff are always very helpful and have steered us in the right direction to ensure that our properties will achieve the best returns possible.
Karen - Brilliant staff... Matt, Craig and Annie. Very pleasant to deal with and always do an excellent job! Would definitely use again and recommend to others
Judith - We have used Belvoir in Hartshill for a number of years now. We have been impressed with the complete service offered from the finding and vetting of prospective tenants, the management of the tenancy during occupation and communication with ourselves as the landlords. Happy to recommend to both landlords and tenants.
Mr Tomkinson - Excellent service continues; property was empty for 3 months, all the team at Belvoir (Hartshill Rd) are v.helpful whenever I call, keeping me up to date with enquiries and checking when potential tenants are 'borderline'. Great service from a landlord's perspective and I know they act equally well on behalf of my tenants, minor queries / tasks are dealt with hastily and if my sign off is required they contact me quickly and act accordingly. Keep up the great work. Thank you.
"Staff are friendly and helpful. My property has been rented under belvoir for four years. They have always found a new tennant swiftly should the previous tennant be moving on. I have regular updates on the property and how it is kept and payment has always been on time. They ensure that all relevant certification is current and valid something less for the property owners to worry about."
"We had close, personal, attention. Two of our properties have been let by Belvoir in Hartshill, Stoke-on-Trent and if we acquire another in the area we will use them again"
"Always helpful, polite and professional, always returns calls, always keeps us up to date. Craig s a very pleasant man to deal with."
"I have used Belvior for several years. Normally I deal with Craig Johnson but have also dealt with Matthew Ziemann. They have been nothing short of exceptional and I have full confidence in their abilities. I have never had my property empty for more than a week or so. They were very efficient in advertising the property, arranging viewing and advising of any works needed to be carried out. It is because of their hard work that my property was re-let in such a short space of time, causing absolutely no financial loss."
"Both staff are always helpful, willing to listen & able to find solutions to problems which are acceptable to all parties. Communication is clear & timely, they always respond to messages & they are proactive in managing tenacies for all involved. Both are understanding & work together to provide a professional service which is reliable & we would not hesitate to recommend them to anyone."
"I have been with Belvoir Lettings in Hartshill for 4 years now and I have always found the service they offer professional and excellent value. Craig and Matt always respond quickly to any enquiries or issues that arise and resolve them in a timely manner, keeping me informed at every stage of the process. Routine tasks such as inspections and renewals are actioned without prompting from me and gives me reassurance that related affairs are being looked after conscientiously. They work hard with a strong customer focus. I trust their service and would definitely recommend them to others."
"The service that I receive from this agent is second to none. They are responsive and very helpful, not just for me as the landlord, but also in the interest of the tennant. I could not recommend them highly enough. I have dealt with several agents over the past 15 years, and Craig and Matt are among the top"
"We first met Belvoir Lettings in early 2012 having met other local agents. Belvoir came across as extremely professional, efficient and nothing has been a problem from the beginning. They have met all our needs and advised us in a compettent manner. We would recommend them to future clients."
"I have found Belvoir Lettings in Stoke extreamly friendly, efficient and cost effective. they have always communicated quickly and easily with both myself as the landlord and with our tennants. They have always tried to get the best deal they can for me both when looking for a tennant and when dealing with any maintenance issues. Thanks you"
"Service and reaction to issues and seeing issues through to resolution has been excellent with good communication. This is very helpful when living outside of the UK"
"Craig goes well beyond just managing the property. Attention to detail is second to none."
"We are delighted by the service we have recieved and have complete peace of mind about our property."
"I was very impressed with the professionalism of your agency and was very happy with the way things were done and the speed at which everything was processed. Thank you very much."