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Monday - Friday 09.30am - 4.30pm
Saturday by appointment only.
Advice To Current Tenants
There is no out of hours emergency repair service unless you have been specifically advised of a policy in place for your property. An emergency is something that would immediately endanger life or property if not treated promptly. If an emergency occurs out of normal office hours, during holiday periods or otherwise, it should be handled in accordance with the tenancy documentation provided at the start of the tenancy. Routine repairs should be reported to us for attention during normal office hours. Please see below for more information about emergencies and boiler problems.
REPAIR NOTICE TO TENANTS
Please note that you must not authorise repairs to the property or incur any unauthorised expenses without the express permission of the agent, unless an emergency handled by you in accordance with the tenancy agreement. The cost of any work authorised by you or someone acting on your behalf conducted without our agreement or in accordance with the tenancy agreement may not be reimbursed.
OUT OF NORMAL OFFICE HOURS EMERGENCY ENQUIRIES
EMERGENCY REQUESTS. Definition of an Emergency that may require immediate attention: Where lives or health are at risk or there is serious risk to the property. Permanent repairs may be carried out at a later date - the priority is to ensure safety.
The following problems are examples of the type of situation that would be considered as emergencies:
- total loss of electric power;
- unsafe, broken or missing electrical fitting (not simply defective) comprising a dangerous fault that is immediately life threatening;
- total loss of gas supply;
- gas leak on the property side of the meter;
- blocked, damaged or defective flue to an open fire or gas appliance;
- total loss of space heating or water heating (between 1 November and 31 March only) for those with special needs such as disabled, young baby etc;
- blocked toilet pan if only one in house, soil stack or blocked foul drain;
- leak from a water supply pipe, heating pipe, tank or cistern;
- boarding up a broken window or door;
- loss of heating or hot water in housing for the elderly.
Examples of who to call if you cannot wait and a temporary solution is not possible:
1. 999 for Police, ambulance or fire service.
2. Numbers and guidance provided where applicable.
3. Utility companies emergency/helpline numbers.
4. Customer Care Emergency Helpline policy number for new/insured properties.
5. 24 Hour tradesmen from 118500 or local contractors.
6. Belvoir Office – not manned 24 hours
To avoid misunderstanding, Belvoir does not provide a concierge out-of-hours service including for emergencies but will, where possible, return your call soonest to offer guidance and assistance. No guarantee can be given as to availability or response times of local contractors. Sometimes delays are unavoidable due to availability of assistance, time of year, peak periods etc and are no different from those experiencd by owner-occupiers.
Local tradesman we use for routine and emergency repairs include:
K A Goulden Electrical Ltd - 01775 719900 / 01406 370117
G P Services - 07828 423 514
Delta Heating 07967 659998
Locksmith - 07831 210 455
Blocked drains call Anglian Water
This list is not exhaustive and you may try other contractors for emergencies if any of these are unavailable.
Boiler problems often occur because the pressure has dropped to below 1Bar on the gauge or because condensate pipes have frozen. The following may help avoid repair delays:
Guidance on how to re-pressurize a boiler can be found at the following web site:
and a video at:
This gives guidance about thawing frozen condensate: http://www.homeheatingguide.co.uk/thawing-frozen-condensate-pipe.html
and a video at:
Cut and paste links in to your browser to go to the relevant sites.
Please note that we accept no responsibility for any problems that may occur doing self-help repairs.
Please be mindful of any taps and pipes that might be vulnerable to zero temperatures and call us if you'd like any advice with regard to insultating them. Outside taps need to be turned off and free of trapped water. To do this you will need to turn off the internal stop cock for the tap and then go outsdie and fully open the tap to empty it of water.
Whether your power is gas, electric or oil, you will need to ensure that your thermostat is set to a constant warm temperature during the day. It is a common misconception that to save money on heating bills, the heating should be turn off during the day and then turn up high in the evening. The opposite is in fact true - a constant warm termperature between 15 - 16 C throughout the day is proven to be more cost effective and ensures that your home remains condensation and mildrew free.
Please note that it is essentila to kep your home well ventilated during winter as well as summer - windows slightly open in the ventilation lock settings to allow free ventilation throughout your home will help avoid the problems of condensation and mildew. Leave all internal doors open to allow a free flow of air. If you need to dry clothes on an airer, the best way to do this is to put the airer over the bath and leave the window open and the door closed to minimise the amount of water vapour in your home.
If you are going away please remember to let us know and give us the name and telephone number of the person nominated to keep a regular check on the property. Please remember that it is your responsibility to ensure that you provide adequate warmth inside at all times during the winder months. Do not turn your heating off. Turn your central thermostat to a frost setting or around 5 C to prevent burst pipes and if you have thermostatic controls on radiators then you need to ensure that they are on a minimum setting in each room